Customer Service Specialist (German-speaking) | Remote | Country-Wide

As a Customer Service Specialist (German-speaking) at Enpal, you will handle various customer care responsibilities, including grid connection administration, claims management, and electricity meter changes. Your role may also involve engaging with customers via social media. Your primary goal will be to provide exceptional customer service, contributing to our mission of achieving a successful energy transition.

To apply for the Customer Service Specialist (German-speaking) position at Enpal, you should possess at least B1 level proficiency in German. While experience in customer service is advantageous, it is not a strict requirement as we also encourage career changers to apply. A structured and organized work ethic is essential for succeeding in this role.

Yes! The Customer Service Specialist (German-speaking) position at Enpal is a fully remote job. You can work from the comfort of your home in Asunción, Paraguay, without the need to relocate. This flexibility allows you to maintain a work-life balance while contributing to our goal of a cleaner and better future.

The starting salary for the Customer Service Specialist (German-speaking) position at Enpal is 800 EUR per month. There is significant development potential, with the possibility of earning up to 1,300 EUR per month as you grow in the role and demonstrate your capabilities.

Enpal boasts a vibrant work culture filled with highly motivated and diverse individuals from over 65 different nationalities. We foster a strong team spirit, which allows us to work collaboratively towards a common goal of facilitating the energy transition. Your contributions will be valued here, making it an appealing environment for professional growth.

As a Customer Service Specialist at Enpal, there are ample opportunities for career growth. Starting with a salary of 800 EUR, you can progress to 1,300 EUR as you build experience. Additionally, the company supports development through training and mentoring, allowing you to explore various paths in the ever-evolving energy sector.

To prepare for an interview for the Customer Service Specialist (German-speaking) position at Enpal, familiarize yourself with the company's mission and values. Practice articulating your experiences and how they relate to customer service. Also, be ready to discuss your proficiency in German and your organizational skills.

When faced with a difficult customer, the key is to remain calm and listen actively to their concerns. Acknowledge their frustration, offer empathetic responses, and work collaboratively towards a solution. Highlighting a specific instance can demonstrate your ability to turn a challenging situation into a positive experience.

Think of a situation where you didn't just meet a customer's expectations but exceeded them. Describe the context, what actions you took, and the positive outcome. This shows your commitment to exceptional service, which aligns with Enpal's values.

Share your methods for prioritizing tasks, whether it’s using digital tools, creating to-do lists, or setting deadlines. Discuss how these techniques have helped you in previous roles manage customer inquiries efficiently and effectively.

Express your passion for sustainable energy and your admiration for Enpal's rapid growth and innovative approach. Mention specific aspects of their mission or culture that resonate with you, showing you’ve done your research and are excited about the opportunity.

Discuss your experience with customer service platforms, CRM software, or any technological tools you've utilized. Emphasize your adaptability and eagerness to learn new technologies, as this aligns with Enpal's innovative nature.

Talk about techniques you use to manage stress, such as taking a short break, prioritizing tasks, or talking it through with a supervisor. Describe a past situation where you successfully managed a high-pressure scenario and maintained professionalism.

Discuss the importance of empathy and effective communication in customer service. Share an example that highlights your belief and how it has shaped your interactions in previous roles, connecting it to Enpal's mission of exceptional customer care.

Explain your strategies for staying focused and motivated, such as setting personal goals, seeking advancement opportunities, or reminding yourself of the bigger picture. This shows that you’re goal-oriented, which is important for the dynamic environment at Enpal.

Describe how you assess the urgency and importance of inquiries to manage them effectively. Discuss tools or strategies you use to ensure timely responses, demonstrating that you can handle the fast-paced demands of a role at Enpal.

Discuss challenges like rising customer expectations, the need for digital transformation, and handling inquiries across multiple channels. Showing awareness of industry trends demonstrates your commitment to being an effective Customer Service Specialist at Enpal.