Engagement Center Supervisor

Job Summary

A company is looking for a Supervisor, Engagement.

Key Responsibilities

• Supervise the day-to-day operations of the engagement call center, ensuring accountability to key performance indicators
• Evaluate performance and provide feedback to team members
• Lead teams through a fast-paced and evolving environment while executing continuous improvement initiatives

Required Qualifications

• 1-3 years of prior supervisory experience required
• Previous call center experience preferred
• Proven track record of leading teams in a fast-paced environment
• Goal-oriented with the ability to work independently
• Exceptional attendance record and flexibility