Senior Account Manager

Description

Encore Communications, LLC is an established full-service marketing agency with a strong commitment to delivering creative and strategic solutions to our diverse clientele. We are seeking a motivated Senior Account Manager to join our vibrant team and play a pivotal role in guiding client relationships while managing projects effectively.

In this role, you will be responsible for overseeing multiple client accounts, ensuring that all campaigns are executed seamlessly, on time, and within budget. You will work collaboratively with our team of creatives, strategists, and production specialists to drive project success and exceed client expectations.

Your strong communication and organizational skills will be essential in fostering client partnerships, identifying opportunities for growth, and navigating the complexities of marketing initiatives.

Key Responsibilities

• Manage day-to-day account activities for a portfolio of clients, serving as the primary contact for all project communications.
• Develop and maintain strong relationships with clients, understanding their business goals and marketing needs.
• Coordinate with internal teams to deliver projects on time and within budget while maintaining the highest quality standards.
• Lead strategic planning sessions and provide insights and recommendations to clients based on industry trends and best practices.
• Prepare reports on account performance, including campaign analytics, budget tracking, and client satisfaction metrics.
• Identify opportunities for upselling additional services and maximizing client value.

Qualifications

• 5+ years of account management experience in a marketing, communication, or advertising agency.
• Strong understanding of various marketing platforms and strategies (digital, traditional, etc.).
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Proven ability to manage multiple projects and clients effectively in a fast-paced environment.
• Strong analytical skills to evaluate campaign performance and client needs.
• Experience with project management tools and client relationship management (CRM) software, preferably HubSpot.
• Demonstrated ability to lead and motivate cross-functional teams towards project goals.

• Base pay
• Incentive pay
• SIMPLE IRA w/company match
• Paid vacation
• Paid sick days
• Nine paid holidays
• Monthly remote days
• Monday-Fundays
• Frequent company provided meals
• Casual and friendly atmosphere