Web Services Manager

Encore Communications, LLC is an award-winning, full-service marketing agency that delivers brand strategy, advertising and web services. Through our Encore and EDSuite brands, we deliver websites that are content-rich, visually engaging, and strategically driven.

We’re seeking a Web Services Manager to lead and scale the delivery of Encore’s web projects and support offerings. This is a project operations and vendor management role - not a coding role - ideal for someone with agency experience who thrives at the intersection of process, people, and digital delivery.

You’ll oversee Encore’s web development partners, drive web project execution, optimize our support systems, and help build scalable web solutions. The right candidate has strong project management chops, understands how creative, development, and account teams collaborate, and knows how to keep the web machine running efficiently.

Key Responsibilities

• Leadership & Strategy
• Lead web development and support teams.
• Execute a strategic vision for web services in alignment with company goals.
• Expand and optimize the team through partnerships, contractors, and freelancers.
• Web & Digital Services
• Drive client website performance, security, and AI readiness across digital assets.
• Ensure best practices in SEO, UI/UX, accessibility (WCAG), and cybersecurity.
• Oversee website architecture, web tools, content management, and site integrations.
• Implement monitoring, redundancy, and proactive web maintenance strategies.
• Project & Client Management
• Collaborate with account managers to ensure on-time and on-budget execution of client web projects.
• Collaborate with creatives, developers, and account team to optimize digital solutions.
• Manage vendor relationships and third-party integrations.
• Provide ongoing website support for Encore clients through Support 365.
• Innovation & Industry Leadership
• Stay ahead of industry trends and emerging web technologies.
• Apply AI related advancements to improve digital efficiencies and client solutions.
• Foster a client-service mindset, ensuring digital services align with business needs.

• Five or more years of experience in web project or digital opersations management.
• At least 3 years in a marketing, creative, or digital agency environment.
• Strong understanding of web technologies, including CMS platforms (Statamic, Drupal, WordPress, etc.), front-end development concepts (HTML, CSS, JavaScript), and web hosting.
• SEO expertise, including structured data, site performance optimization, and content best practices.
• UI/UX and accessibility (WCAG 2.1+) knowledge.
• Proven ability to manage freelancers and contractors.
• Cybersecurity awareness, with experience in website security best practices.
• Project management experience, with a proven ability to lead cross-functional teams.
• Experience managing web support services, including site maintenance, performance monitoring, and troubleshooting.
• Excellent communication skills, able to bridge technical and non-technical teams.
• Familiarity with AI applications in digital marketing is a plus.

Important Note: This is not a developer role. If you're seeking hands-on coding work or a pure engineering position, this is not the right fit. We're looking for a web operations leader with a background in agency project delivery and vendor coordination.

• Base pay
• Bonus pool
• SIMPLE IRA w/company match
• Paid vacation
• Paid sick days
• Nine paid holidays
• Monthly remote days
• Monday-Fundays
• Frequent company provided meals
• Casual and friendly atmosphere