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Billing Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

EcoVadis is looking for a Billing Associate Level 2 to join the Finance team in Mauritius. This position is responsible for full-cycle multi-currency accounts receivable functions, including billing, billing modifications, processing payments, and reconciling key customer accounts. The position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

Core responsibilities:

  • Issue and send invoices/credit notes as per contracts.

  • Ensure proper filing of sales contracts;

  • Respond to customer queries and requests;

  • Provide and fill out financial and administrative documents;

  • Take appropriate action to resolve and/or identify significant accounts receivable  issues and escalate appropriately;

  • Collaborate with internal stakeholders to resolve any accounts receivable queries;

  • Assist with a variety of internal projects based on the needs of the organization;

  • Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Qualifications

  • Fluency in French and English is a must;

  • Minimum of 2 years experience in Account receivable or Billing function -prior experience in Salesforce would be a definite plus.

  • Prior billing or collection experience would be an advantage;

  • Bachelor's degree in Business/Management/Finance;

  • Proficiency in Excel is a plus.

The Billing & Collection Associate must:

  • be self-motivated;

  • be autonomous and proactive;

  • respect client confidentiality;

  • be reliable, dependable, and honest;

  • be professional, tactful, and sensitive;

  • have a positive attitude;

  • be goal/results-oriented and solution-driven;

  • be customer-oriented;

  • enjoy working in a fast-paced environment.

Additional Information

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent contract (After successful 6 months probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

  • Support with all the necessary office and IT equipment
  • Wellness allowance
  • Work from Home Allowance
  • Travel Grant allowance
  • Annual performance bonus
  • Remote work from abroad policy
  • Flexible working hours,
  • Home office allowance program that supports hybrid/remote working (4 days in office per month for colleague near our offices)
  • Pension contributions and optional private health coverage
  • Internet and electricity bill allowance
  • CSR activities
  • Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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CEO of EcoVadis
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Pierre-François Thaler , Frédéric Trinel
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What You Should Know About Billing Associate, EcoVadis

Are you ready to take your career to the next level while making a positive impact on sustainability? Join EcoVadis as a Billing Associate in our vibrant Finance team based in Ebène, Mauritius. In this dynamic role, you'll manage the full-cycle multi-currency accounts receivable functions, which include everything from billing and modifications to processing payments and reconciling key customer accounts. Your excellent customer service skills will shine as you interact daily with both internal and external customers. Expect to issue invoices and credit notes in accordance with contracts, respond to queries, and collaborate with stakeholders to address accounts receivable challenges. At EcoVadis, we highly value ethical practices, ensuring that our Billing Associate contributes to a transparent and reliable financial process. We seek individuals who are not only detail-oriented and proficient in both English and French but also bring a positive attitude and problem-solving mindset. With a Bachelor's degree in Business, Management, or Finance, along with experience in billing or account receivable functions, you will thrive in our fast-paced environment. Embrace this opportunity to work with extraordinary professionals who share a commitment to sustainability and company growth. At EcoVadis, we believe in nurturing our employees through support, learning opportunities, and competitive benefits. Are you ready to join us and make sustainability real? Your adventure starts here!

Frequently Asked Questions (FAQs) for Billing Associate Role at EcoVadis
What does a Billing Associate at EcoVadis do?

As a Billing Associate at EcoVadis, you will be responsible for managing the full-cycle accounts receivable functions, including billing, processing payments, and resolving customer queries. You'll ensure accurate invoicing and maintain organized sales contracts to support our sustainability mission.

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What qualifications are needed for the Billing Associate position at EcoVadis?

To be considered for the Billing Associate role at EcoVadis, candidates should have a Bachelor's degree in Business, Management, or Finance, along with a minimum of 2 years of experience in an accounts receivable or billing function. Fluency in both French and English is essential, and prior experience with Salesforce is a plus.

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Is EcoVadis a good place to work for a Billing Associate?

Absolutely! EcoVadis offers a collaborative culture that values sustainability, growth, and inclusiveness. As a Billing Associate, you'll be part of a dedicated team with various opportunities for personal and professional growth.

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What are the key responsibilities of a Billing Associate at EcoVadis?

Key responsibilities in the Billing Associate role include issuing invoices and credit notes, responding to customer inquiries, resolving accounts receivable issues, and collaborating with internal departments to ensure smooth financial operations, all while maintaining a high level of customer service.

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What benefits do Billing Associates receive at EcoVadis?

Billing Associates at EcoVadis can enjoy a range of benefits, including competitive salaries, wellness allowances, flexible working hours, home office allowances, and opportunities for remote work, plus future-focused perks like travel grants and annual performance bonuses.

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What skills are crucial for the Billing Associate role at EcoVadis?

Key skills for a Billing Associate at EcoVadis include proficiency in multi-currency billing processes, excellent communication skills in French and English, strong attention to detail, proficiency in Excel, and a customer-oriented attitude, along with being self-motivated and proactive.

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Can I apply for the Billing Associate position at EcoVadis without meeting all the criteria?

Yes! EcoVadis encourages candidates who believe they could be a strong fit for the Billing Associate position to apply, even if they don't meet every single requirement. The team values diverse experiences and perspectives.

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Common Interview Questions for Billing Associate
What do you understand about the billing process?

The billing process involves generating invoices, addressing customer inquiries, and tracking payment receipts. It's essential to ensure accuracy at each step to promote timely payments and maintain a positive relationship with clients.

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How would you handle a customer complaint regarding their invoice?

I would first listen actively to the customer's concerns, acknowledging their feelings. Then, I’d review the invoice details thoroughly to ensure accuracy and communicate transparently about the resolution process, maintaining a professional tone throughout.

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Can you describe your experience with multi-currency billing?

My experience with multi-currency billing includes managing invoices for various regions, calculating exchange rates accurately, and understanding the implications of currency fluctuations on accounts receivable, ensuring precise and timely billing.

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What software tools have you used for billing and accounts receivable?

I've utilized tools like Salesforce for tracking customer accounts, along with accounting software like QuickBooks for generating invoices and managing reports. I'm also proficient in Excel for maintaining accurate financial records and conducting analyses.

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How do you prioritize tasks in a fast-paced environment?

I prioritize tasks by assessing deadlines, client needs, and the urgency of issues. I often make a list to visualize my workflow, allowing me to focus on high-impact tasks first while being flexible to adapt to new requests.

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How do you ensure accuracy in your billing reports?

I ensure accuracy in billing reports by double-checking figures against original documents, reviewing formulas used in any spreadsheets, and regularly reconciling accounts to identify discrepancies early on, facilitating timely resolutions.

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What steps would you take if an invoice goes unpaid?

I would first check the status of the invoice and verify that it was received by the client. If it remains unpaid after the due date, I would follow up politely, providing any necessary documentation and options for payment to resolve the issue swiftly.

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Describe a time you improved a process in a previous billing role.

At my last job, I identified that our invoicing system was causing delays. I proposed transitioning to an automated invoicing software, which significantly reduced billing processing time by 30%, streamlining the entire accounts receivable workflow.

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How do you handle sensitive customer data?

I treat sensitive customer data with the utmost confidentiality, adhering to data protection policies at all times. This includes limiting access to information, securely storing documents, and completing regular audits to ensure compliance.

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Why do you want to work as a Billing Associate at EcoVadis?

I am drawn to EcoVadis because of its commitment to sustainability and ethical business practices. As a Billing Associate, I see an opportunity to contribute to a meaningful mission while leveraging my skills in a supportive and innovative environment.

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EcoVadis' purpose is to guide all companies toward a sustainable world. We envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people’s lives and the planet we all depend on. ...

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DATE POSTED
November 29, 2024

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