Production Associate

The Production Associate plays a key role in supporting all product lines by ensuring accurate, efficient, and timely handling of orders, assemblies, returns, and performing other warehouse activities as necessary. This position involves hands-on responsibilities such as packing and shipping, kitting, workstation setup, and performing quality checks, while also maintaining clear and proactive communication with internal teams and external partners. The ideal candidate is detail-oriented, organized, and comfortable updating order records, and liaising with sales and service partners to ensure a seamless workflow. This is a great opportunity for someone who enjoys a dynamic environment and takes pride in delivering high-quality products and service.

• Pack and ship orders and accurately record data.
• Kit and assemble products and packaging. 
• Set up workstations for each assigned task with limited assistance. 
• Process product returns and evaluation requests.
• Receive incoming mail, process orders and payments.
• Liaise with relevant internal stakeholders and ensure transparent communication. 
• Provide guidance and assistance to entry-level staff within the job area (specifically as it relates to order processing tasks). 
• Continuously update stock and order sheet. 
• Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders. 
• Ensure that orders are fulfilled accurately and within the promised lead times. 
• Communicate and support partners with queries and order fulfillment. 
• Conduct smartphone setup and updates. 
• Conduct headphone calibration. 
• Complete quality checks. 
• Ensure calibration and measuring equipment is calibrated annually.
• Adhere to work environment and required quality controls
• Ensure compliance records are kept up to date.
• Pick and stock inventory for daily shipment and document as necessary. 
• Highlight areas of concern with systems or processes to improve job area effectiveness. 
• Perform other duties as required.

• Excellent reading, writing and verbal communication skills 
• Basic knowledge of computer systems 
• Demonstrated ability to solve problems 
• Keen eye for detail and ability to follow complex written instructions.
• Valid driver's license 
• Physical Requirements: 
• Able to sit, stand, carry boxes and other materials weighing up to 50 lbs. 
• Able to use a pallet jack and other goods transport equipment. 
• Able to load, unload, and drive company vehicles
• High school diploma or equivalent required

Not accepting third party agency submissions for this role.

Eargo is an equal opportunity employer that is committed to hiring a diverse workforce. We welcome all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We value unique contributions and openly welcome individuals of all perspectives, experience and backgrounds to apply!