Retrofit Project & Technical Coordinator

Retrofit Project & Technical Coordinator

Remote or Hybrid (Birmingham/London)
£45,000 + Car Allowance
Full time

🌞About Furbnow 

Furbnow is a retrofit service for homeowners looking to start their journey to reducing their energy bills and carbon emissions, and having a warmer home. Customers want impartial advice and clear information on what will work for their home and lifestyle, how they can stage the work to fit their budget and minimise disruption. They want help finding installers and support if something goes wrong.

More detail on Furbnow can be found on our website.

Furbnow helps homeowners with a service that: 

🏡 provides a whole home retrofit plan to achieve your goals for your home

🔧 gets them underway with their project: connects homeowners with trustworthy installers, provides a contract, a warranty for the work and a Retrofit Coordinator to oversee the project

📊 monitors energy performance to see how the project has affected your energy and provides annual inspection of any work completed

💸 Mission + Vision

We believe that Furbnow can transform the retrofit and energy efficiency industry and improve the homes of millions in the UK. Our mission is to make every home warm, affordable to run and ready for a heat pump in the future. There is no competitor taking our approach and our vision is to be the go-to place for homeowners to start their journey to low carbon heating.

About the role

Joining Furbnow as a Retrofit Project Coordinator is an incredible opportunity to put your project management skills to work in delivering the Net Zero agenda. You'll be integral to our mission of transforming homes to be more energy efficient, comfortable, and sustainable.

As our Retrofit Project Coordinator, you'll work closely with our Project Delivery team and our Architectural Technologist to support homeowners throughout their retrofit journey by:

• Producing comprehensive Home Energy Plans for customers
• Coordinating the entire retrofit process from assessment to completion
• Overseeing the design, tender, delivery and handover of retrofit projects
• Managing relationships with contractors and homeowners
• Ensuring high-quality implementation of energy efficiency measures

✔️ What your new job will be:

Retrofit Coordination

• Coordinate and manage Retrofit Assessments
• Produce comprehensive Home Energy Plans for clients
• Review recommendations for energy efficiency measures
• Ensure best practice retrofit principles are applied throughout the project
• Maintain detailed project documentation and records

Project Management

• Oversee the design, tender, delivery, and handover phases of retrofit projects
• Coordinate multiple contractors and stakeholders
• Conduct regular site visits to monitor progress and quality
• Identify and mitigate project risks
• Manage client expectations and communications
• Ensure projects are delivered on time, within budget, and to quality standards
• Act as the client's representative (employer's agent) during the construction phase
• Provide clerk of works services through quality inspections and reporting

Client and Contractor Relations

• Build and maintain strong relationships with homeowners throughout their retrofit journey
• Liaise between homeowners and contractors to ensure smooth project delivery
• Communicate technical information in an accessible way to homeowners
• Manage contractor relationships and performance
• Resolve any issues that arise during project implementation

🔎 We're looking for someone who:

• Has 3+ years' experience in construction project management
• Professional qualification in construction management or related field desirable but not mandatory (CIOB membership would be advantageous)
• Strong understanding of residential construction processes and methods
• Experience working directly with both customers and contractors
• Knowledge of building regulations and compliance requirements
• Excellent project management and organisational skills
• Valid UK driving license for site visits

Desirable Skills and Qualifications:

• Level 5 Diploma in Retrofit Coordination and Risk Management (we can support training for the right candidate)
• Level 3 Award in Energy Efficiency for Older and Traditional Buildings
• Experience managing retrofit or energy efficiency projects
• Understanding of PAS 2035 methodology and principles
• Knowledge of building physics and how different retrofit measures interact
• Experience with renewable heating technologies and their integration

This is a rare opportunity to join an exciting new venture in a booming field with the potential for a significant impact on the UK's climate targets.

What’s in it for you

• Work at the leading edge for delivering on our carbon targets in the UK by helping homeowners start their decarbonisation journey 🏠
• You are helping execute our ambitions to help every homeowner have a quality low carbon home 🚀
• A culture of self-development, continuous growth and radical candour 🙏
• Opportunity to develop your career in the operations team with exposure to other areas of the business 👾

📈 Benefits

• Base salary
• Car Allowance & Fuel Card
• Flexible working hours
• This role is remote with flexible working location if desired – Central London or Birmingham
• High spec laptop 
• £500 personal development budget 
• FSB Healthcare (including 24/7 private GP access, 3 free physio appointments, discounted gym membership)
• Cycle-to-work scheme 
• Pre-tax charitable giving

📅 Interview process

• Apply with your CV and completed screening questions
• Initial screening call (30 mins)
• Competency-based interview + collaborative task (1 hour)

If you are as passionate as us about decarbonising people's homes and personal development and are not scared of joining us in the deep end for challenging but meaningful work - then this may just be the role for you! 😉