Senior Manager, Digital Ordering - Strategy & Operations
About the Team
DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.
The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.
As a Strategy & Operations leader in this space, the Senior Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business. You will work on both nascent, 0->1 bets and opportunities to scale our impact nationwide. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.
About the Role
As a Sr. Manager for DoorDash Drive’s Digital Ordering business, you will play a critical role in leading new products and pioneering new sales channels to accelerate growth. You will be responsible for identifying new growth opportunities, incubating them, proving market-fit and running the go-to-market. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals.
You’re excited about this opportunity because you will…
- Lead high visibility, cross-functional projects that address Digital Ordering’s most unique and challenging questions
- Grow a high-potential offering within a high-growth business
- Steer the Digital Ordering product roadmap informed by quantitative analysis and qualitative merchant feedback
- Develop and execute strategies related to how Digital Ordering fits into the broader industry landscape
- Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
- Execute product testing and roll-outs on the ground with merchant partners
- Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities
- Manage a team of strategy & operations colleagues
We’re excited about you because…
- You imagine, develop, and execute on workstreams from start to completion with little oversight
- You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
- You oscillate easily from strategic considerations to tactical execution
- Are a self-starter who is energized by a difficult problem
- Have a passion for building
- You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
- You maintain a careful balance between attention to detail and swift execution
- You operate comfortably in ambiguous environments while maintaining a strong bias for action
- You communicate precisely dependent on audience and level of detail necessary to share
- You collaborate effectively with cross-functional team members across the organization
- You represents the DoorDash brand with humility and a customer-first mindset
- Experience in a complex or high-growth environment required
- 7+ years of relevant experience
We expect this position to be filled by 1/26/2025.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Average salary estimate
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At DoorDash, we're on the lookout for a Senior Manager, Digital Ordering - Strategy & Operations to join our vibrant team! This exciting role, based in thriving cities like New York, San Francisco, or Los Angeles, will place you at the heart of our fast-growing Digital Ordering business. Imagine being part of a cutting-edge software-as-a-service initiative, where you'll have the chance to help merchants—from local restaurants to retailers—connect with their customers on a whole new level. You'll be responsible for identifying growth opportunities, crafting innovative go-to-market strategies, and leading cross-functional projects that will pave the way for our transition from a consumer marketplace to an industry-leading B2B SaaS company. Your entrepreneurial spirit and proactive mindset will be key as you guide a team and roll out strategic initiatives that truly make a difference! You won't just be analyzing data; you'll be out there testing products in real-world scenarios, gathering feedback, and refining our offerings based on valuable merchant insights. This is your opportunity to work collaboratively with diverse teams to shape the future of digital ordering. With over seven years of experience in high-growth environments, your ability to pivot between strategy and execution will inspire those around you, making a significant impact in a role that embodies both creativity and leadership. Are you ready to take charge of an essential part of DoorDash's mission to empower local economies? If you thrive in dynamic settings and love solving challenges, we want to hear from you!
DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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