Customer Service Rep(09180) - 360 S. Weber Rd.

As a Customer Service Representative at 360 S. Weber Rd., your primary responsibilities include directly interacting with customers by phone, face-to-face, and electronically. You'll need to thoroughly know our menu and assist with resolving inquiries and complaints while maintaining a positive attitude. You'll also aid in food preparation and ensure the front of the store remains clean.

For the Customer Service Rep role at 360 S. Weber Rd., essential skills include effective verbal communication and a clear speaking voice, basic math skills for processing payments, and the ability to work both independently and as part of a team. You should also be quick on your feet and possess the motor coordination to handle electronic order processing smoothly.

Absolutely! Comprehensive orientation and training are provided on the job for all Customer Service Representatives at 360 S. Weber Rd. You'll receive guidance that ensures you become proficient in all the necessary duties and maintain our high standards of customer service.

The ideal Customer Service Representative at 360 S. Weber Rd. should be clean-cut, personable, outgoing, and energetic. Dependability and punctuality are crucial, along with being a quick learner and self-motivated. These qualities help in fostering great interactions with our customers and ensure the smooth operation of our service.

The work environment for a Customer Service Representative at 360 S. Weber Rd. is lively and interactive. You'll work in a fast-paced setting that encourages teamwork and positive customer experiences. We strive to create a friendly atmosphere where employees enjoy learning and growing together.

Handling customer complaints as a Customer Service Representative at 360 S. Weber Rd. involves listening attentively to the customer’s concern, showing empathy, and providing a resolution that satisfies them. Your proactive approach and problem-solving abilities play a vital role in creating a positive outcome.

Customer Service Representatives at 360 S. Weber Rd. will utilize a computerized system for processing orders, which includes touch screen technology. Familiarity with basic computer functions and money handling will be part of your daily responsibilities to ensure efficient service for our customers.

When dealing with an irate customer, it's important to stay calm and listen carefully. Empathize with their situation and assure them that you will do your best to resolve the issue. Use phrases like ‘I understand how you feel’ and follow that up with actionable steps to address their concern.

To prioritize tasks effectively, you might consider deadlines and urgency. For instance, during busy hours, answering customer calls could take precedence, but ongoing food preparation responsibilities might require quick, efficient multitasking to maintain service flow.

Maintaining a positive attitude during tough situations is crucial. Techniques can include taking deep breaths, empathizing with the customer, and reminding yourself of the positive impact you can make. Incorporating humor where appropriate can also relieve tension.

To ensure accuracy while entering customer orders, repeat the order back to the customer after inputting it into the system. It’s also helpful to double-check for any last-minute changes before finalizing the transaction. Establishing a systematic approach helps minimize errors.

If faced with a question you don’t know the answer to, it’s best to be honest. You could say, ‘That’s a great question! Let me find out for you’ and take the initiative to check with a colleague or refer to the company resources available.

Expressing a genuine interest in working as a Customer Service Rep at 360 S. Weber Rd. showcases your enthusiasm. You might emphasize your passion for engaging with customers and how you align with the company’s values of providing exceptional service and a positive experience.

Handling multiple customers requires effective multitasking and strong time management. Greet each customer respectfully, and let them know you’ll be with them shortly. Address each in a timely fashion, and remain attentive to details to ensure everyone feels heard.

Staying updated on product knowledge involves regularly reviewing the menu, participating in training sessions, and asking colleagues. You could also jot down notes or create flashcards to reinforce your understanding of the offerings and any changes.

Teamwork is essential in a customer service environment, as it fosters collaboration and communication. By supporting one another, sharing insights, and addressing challenges together, you help ensure a smoother operation and deliver exceptional service as a cohesive unit.

Remembering regular customers' names and preferences adds a personal touch to service. Techniques include noting their details in a dedicated notebook or on customer profiles, using their names in conversation, and paying attention to their orders during each visit.