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Hollister Co. - Brand Representative, The Great Mall Outlet image - Rise Careers
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Hollister Co. - Brand Representative, The Great Mall Outlet

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.  

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.comwww.gillyhicks.com, and www.socialtourist.com.

Job Description

The Hollister associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

What You’ll Do

  • Customer Experience
  • Store Presentation and Sales Floor
  • Communication
  • Asset Protection and Shrink
  • Policies and Procedures
  • Training and Development 

Qualifications

What it Takes

  • Adaptability / Flexibility
  • Applied Learning
  • Attention to Detail
  • Multi-Tasking
  • Work Ethic

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

  • Merchandise Discount
  • Flexible Schedule
  • Opportunities for Career Advancement
  • Opportunity to Become a Brand Affiliate
  • Training and Development
  • A Global Team of People Who'll Celebrate you for Being YOU

 

The starting rate for this position is $17.20 per hour (i.e., the recruiting pay range for this position is $17.20 - $17.20 per hour). The starting rate and range may be modified in the future.

SEE WHAT IT’S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF

 

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$35856 / YEARLY (est.)
min
max
$35856K
$35856K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Hollister Co. - Brand Representative, The Great Mall Outlet, Abercrombie and Fitch Co.

Join the Hollister Co. team as a Brand Representative at The Great Mall Outlet in Milpitas, CA! This position is perfect for individuals who are outgoing, stylish, and have a genuine love for connecting with people. As a Brand Representative, you'll engage with customers by providing stellar service that prioritizes their needs. You get to create an inviting atmosphere in the store, ensuring everyone feels welcome and appreciated. Your role will involve initiating conversations with customers and assisting them in finding the perfect outfits that make them feel confident and comfortable. The Hollister brand is all about celebrating individuality and style; therefore, your ability to connect and communicate genuinely with our diverse customer base is crucial. Expect to be involved in various aspects of retail including store presentation, maintaining a vibrant sales floor, training, and adhering to policy and procedures. Plus, the fun doesn’t stop at work; you’ll be part of a global team dedicated to uplifting each other with a shared understanding of style and comfort. The starting wage for this exciting role is $17.20 per hour, along with a host of benefits like flexible scheduling, merchandise discounts, and various training opportunities. If you're ready to embark on a rewarding journey with a dynamic team, we can’t wait to see you at Hollister Co.!

Frequently Asked Questions (FAQs) for Hollister Co. - Brand Representative, The Great Mall Outlet Role at Abercrombie and Fitch Co.
What does a Brand Representative at Hollister Co. do?

As a Brand Representative at Hollister Co., you are the face of the store, engaging with customers, providing excellent service, and fostering a welcoming environment. Your responsibilities include initiating conversations, assisting customers in selecting products, and ensuring the store is visually appealing and organized.

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What are the qualifications needed to be a Brand Representative at Hollister Co.?

To be a successful Brand Representative at Hollister Co., you should possess adaptability, strong communication skills, attention to detail, and a positive work ethic. Being outgoing and stylish is also essential to resonate with our young customers.

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How has the Brand Representative role evolved at Hollister Co.?

The Brand Representative role at Hollister Co. has evolved to focus more on customer experience and engagement. While sales are important, the ability to connect with customers and create a memorable shopping experience is now at the forefront of this position.

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What opportunities for career advancement are available to Brand Representatives at Hollister Co.?

Hollister Co. is dedicated to nurturing talent and offers various career advancement opportunities for Brand Representatives. You can take on leadership roles, participate in developmental training programs, and even become a brand affiliate based on your performance and dedication.

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What kind of training can I expect as a Brand Representative at Hollister Co.?

As a Brand Representative at Hollister Co., you will receive comprehensive training designed to prepare you for the fast-paced retail environment. This includes instruction on customer service, sales techniques, and knowledge of our product lines to ensure you can assist customers effectively.

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What is the starting pay for a Brand Representative at Hollister Co.?

The starting pay for a Brand Representative at Hollister Co. is $17.20 per hour. This competitive rate reflects the company’s commitment to attracting passionate individuals ready to contribute to the team.

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What benefits does Hollister Co. offer to Brand Representatives?

Brand Representatives at Hollister Co. enjoy several benefits, including merchandise discounts, flexible schedules, training sessions, and opportunities for career growth. The company emphasizes creating a workplace culture that celebrates individuality and teamwork.

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Common Interview Questions for Hollister Co. - Brand Representative, The Great Mall Outlet
How do you approach customer service as a Brand Representative at Hollister Co.?

In your response, emphasize the importance of being proactive in understanding customer needs, engaging in friendly conversation, and ensuring a positive experience. Share examples of how you've gone above and beyond for customers in the past.

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Can you give an example of a time when you faced a difficult customer and how you handled it?

Describe a specific situation where you actively listened to the customer's concerns, maintained a calm demeanor, and worked toward a solution. Focus on your abilities to empathize and resolve issues to ensure customer satisfaction.

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What makes you a good fit for the Hollister brand?

Highlight your personal style, your enthusiasm for the brand, and an understanding of the target market. Discuss your values aligning with those of Hollister Co., such as celebrating individuality and fostering a sense of community.

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How do you maintain a positive attitude during busy retail hours?

Emphasize your coping strategies, like staying organized, focusing on teamwork, and remembering the excitement of helping customers. Share tips on how you keep morale up in a fast-paced environment.

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What strategies do you use to engage with customers effectively?

Discuss how you approach potential customers with a friendly demeanor, initiate conversations, and ask open-ended questions to get them talking about their needs and preferences. Give examples of effective engagement tactics.

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How do you prioritize multiple tasks in a retail setting?

Provide insight into how you assess tasks' urgency and importance, allocate your attention efficiently, and remain adaptable. Share experiences that demonstrate your multitasking skills.

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What do you know about the Hollister brand and its values?

Demonstrate your familiarity with Hollister’s mission to celebrate youth and individuality. Mention how the brand aims to make shopping enjoyable and relatable for its customers, and express your enthusiasm for embodying those values.

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How would you handle a situation where merchandise is misplaced or out of stock?

Explain your plan for addressing such issues by checking stock levels, communicating with your team, and offering customers alternative solutions. Emphasize the importance of customer satisfaction despite inventory challenges.

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What role do teamwork and collaboration play in the store environment?

Highlight the significance of a supportive team dynamic for achieving store goals. Share instances that showcase your collaborative spirit and how you’ve contributed to a positive team atmosphere.

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Why do you want to work for Hollister Co. specifically?

Convey your passion for retail and your admiration for Hollister as a brand. Mention the unique culture and teamwork ethos that attracted you to the company, as well as your excitement to contribute to its success.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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Part-time, on-site
DATE POSTED
November 28, 2024

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