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Customer Service Rep(08942) - 789 E. Main St

Company Description

We are a locally owned and operated franchise here in Ashe county! We take great pride and care in producing great pizzas quickly and for a good value! 

Job Description


Customer Service Representative

Duties & Responsibilities:

We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.

Your job responsibilities would include (but are not limited to):

Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino’s Pizza guidelines.
Maintaining a clean and organized work environment from our customer’s viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.

What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.

Qualifications

Make pizzas. Cut pizzas. Answer phone calls. Clean store/dishes. greet customers & run their orders out. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(08942) - 789 E. Main St, Domino's

Join us as a Customer Service Representative at your neighborhood Domino's Pizza located at 789 East Main Street, Jefferson, NC! Here, we pride ourselves on our warm atmosphere and commitment to providing delicious pizzas quickly and at great value. You'll be the friendly face that greets customers and takes their orders with a smile, ensuring that every experience at our store is enjoyable. In this role, you’ll be responsible for operating the cash register, collecting payments, and making sure that pizzas are crafted to perfection according to our guidelines. A key part of your job will be maintaining a clean and organized environment, not just for our customers but also for you and your fellow team members. We are looking for someone who has hustle, personality, and people skills; if you’re at least 16 years old, love interacting with others, and have a knack for teamwork, this is the perfect opportunity for you. And don't worry— it’s essential that you maintain a professional appearance and adhere to our grooming standards, so you’ll look your best while delivering outstanding service. If you’re eager to work in a friendly and fun environment where every day brings something new, we’d love to see you here at Domino's Pizza for this exciting Customer Service Representative role!

Frequently Asked Questions (FAQs) for Customer Service Rep(08942) - 789 E. Main St Role at Domino's
What does the Customer Service Representative do at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, you’ll greet customers warmly, take orders efficiently, operate the cash register, and ensure that our pizzas meet our high standards—all while maintaining a clean and welcoming atmosphere for our guests.

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What qualifications do I need to apply for the Customer Service Representative position at Domino's Pizza?

To apply for the Customer Service Representative position at Domino's Pizza, you should be at least 16 years old, have a positive attitude, great communication skills, and the ability to work well in a team environment. It’s also important to pass a background check.

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How can I prepare for an interview for the Customer Service Representative role at Domino's Pizza?

Preparing for an interview for the Customer Service Representative role at Domino's Pizza involves learning about the company, practicing common interview questions related to customer service, and being ready to showcase your communication and teamwork skills.

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What is the work environment like for Customer Service Representatives at Domino's Pizza?

The work environment for Customer Service Representatives at Domino's Pizza is lively and team-oriented. You'll be surrounded by other friendly faces as you contribute to making each customer's experience enjoyable while working in a fast-paced setting.

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Are there opportunities for advancement as a Customer Service Representative at Domino's Pizza?

Yes, there are plenty of opportunities for advancement within Domino's Pizza. As a Customer Service Representative, you can grow into leadership roles, such as shift leader and management positions, based on your performance and dedication.

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What should I wear to my interview for the Customer Service Representative role at Domino's Pizza?

For your interview as a Customer Service Representative at Domino's Pizza, it's best to dress smartly and professionally to make a great impression. Consider wearing business casual attire that reflects your polished appearance and shows respect for the role.

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What skills are important for the Customer Service Representative position at Domino's Pizza?

Key skills for the Customer Service Representative position at Domino's Pizza include excellent communication, strong interpersonal skills, the ability to work under pressure, a positive attitude, and teamwork abilities. These traits will help you provide outstanding service.

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Common Interview Questions for Customer Service Rep(08942) - 789 E. Main St
How would you handle a difficult customer as a Customer Service Representative at Domino's Pizza?

When dealing with a difficult customer, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings and work diligently to provide a resolution that meets their needs while adhering to company policies.

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What does excellent customer service mean to you?

Excellent customer service means treating every customer with respect, understanding their needs, and making their experience memorable and enjoyable. It involves going above and beyond to ensure customer satisfaction at all times.

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How do you prioritize tasks during a busy shift as a Customer Service Representative?

To prioritize tasks during a busy shift, I focus on serving customers quickly to reduce wait times while ensuring quality. I also actively communicate with my team to delegate tasks and ensure everyone is working efficiently together.

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Can you give an example of a time you provided exceptional service?

Certainly! In a previous role, I noticed a customer was upset about a delay in their order. I took the initiative to communicate with the kitchen staff, kept the customer informed, and offered them a complimentary beverage while they waited. They left the store happy, and it reinforced the importance of proactive service.

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What motivates you to work in customer service?

I am motivated to work in customer service because I enjoy helping people and making their day better. Meeting new customers and creating positive interactions gives me great satisfaction and drives me to excel in my role.

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How would you ensure you maintain a clean working environment while multitasking?

To maintain a clean working environment while multitasking, I prioritize organization and make it a habit to tidy my area regularly. I set specific short breaks during busy hours to do a quick clean-up, ensuring everything remains hygienic for our customers.

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What is your experience with handling cash and payments?

I have experience handling cash and payments through previous roles in retail and food service. I am meticulous about ensuring transactions are accurate, handling cash responsibly, and following proper protocols for payment processing.

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How would you handle a situation where your coworker is not pulling their weight during a shift?

If I noticed a coworker struggling, I'd approach them with empathy and offer assistance. Communication is key, and I would focus on providing support rather than escalating the issue. If it continued, I would address it with a supervisor for further help.

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Why do you want to work at Domino's Pizza as a Customer Service Representative?

I want to work at Domino's Pizza because I admire the company's commitment to quality and customer service. I love pizza, and being part of a team that creates great experiences for customers while working in a fun environment excites me.

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How do you handle feedback and criticism in a customer service role?

I view feedback and criticism as opportunities for growth. I actively listen when receiving feedback, ask clarifying questions if needed, and take steps to implement suggestions to improve my performance in the Customer Service Representative role.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
November 27, 2024

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