Customer Service Rep(04240) - 1137 Millmont St

As a Customer Service Rep at Commonwealth Pizza, responsibilities include taking customer orders, preparing pizzas, and ensuring a great customer experience. Your role is crucial in maintaining our reputation as the best pizza delivery company in the world.

To become a Customer Service Rep at Commonwealth Pizza, you should have a positive attitude, be customer service-oriented, and possess a clear and energetic voice. Additionally, you must be able to work various shifts during the week.

Commonwealth Pizza is proud to promote from within, with 99% of our current franchise owners starting their careers as Customer Service Reps, Delivery Drivers, or Assistant Managers. We provide a clear path for career advancement based on your hard work and dedication.

Benefits for the Customer Service Rep position at Commonwealth Pizza include competitive wages, flexible scheduling, meal discounts, comprehensive paid training, and abundant opportunities for career advancement. We prioritize your success and satisfaction.

At Commonwealth Pizza, our culture is built on teamwork, community engagement, and respect for each team member. We believe in creating a fun and supportive environment, with a strong emphasis on kindness and customer satisfaction.

Applying for a Customer Service Rep position at Commonwealth Pizza is simple. Just visit our career page, fill out the application form, and share your enthusiasm for joining our team. We look forward to hearing from you!

Absolutely! At Commonwealth Pizza, we offer extensive paid training for all new Customer Service Reps. This training ensures you are well-prepared to provide exceptional service and build your skills for future growth.

When dealing with difficult customers, it's essential to remain calm and empathetic. Listen to their concerns, validate their feelings, and work toward finding a solution. Your goal is to ensure they leave happy, demonstrating that you care about their experience.

Provide a specific example where you went above and beyond for a customer—whether it was resolving a complaint, helping someone choose a product, or ensuring a speedy delivery. Highlight the positive outcome of your actions.

Express your admiration for the company’s commitment to its employees, community, and customer service excellence. Mention how you would enjoy being part of a supportive team that creates memorable experiences for customers.

During busy periods, it’s essential to stay organized and remain focused. Prioritize tasks by assessing customer needs, and address the most urgent requests first while ensuring you maintain quality service throughout.

A great Customer Service Rep is approachable, empathetic, and quick-thinking. They need to maintain a positive attitude, effectively communicate, and adapt to any situation to keep customers satisfied.

I would contribute to a positive team environment by encouraging collaboration, sharing positive feedback, and maintaining an upbeat attitude. I believe a happy team leads to happy customers!

To stay informed about menu items and promotions, I would regularly review company communications, participate in training sessions, and taste different offerings to provide an authentic recommendation to customers.

First, I would sincerely apologize to the customer for the error, assure them you will fix it, and promptly arrange for the correct order to be made or delivered. Taking ownership is key to customer recovery.

Discuss a specific instance where teamwork led to a successful outcome. Focus on your role and how collaboration along with effective communication helped reach the goal seamlessly.

To maintain a positive attitude, I stay focused on the purpose of my work, practice mindfulness, and take short breaks when possible. Reminding myself of the joy in serving customers helps keep spirits high!