Assistant Manager(05249) - 110 Florida Ave SE

The Assistant Manager at RPM Pizza plays a vital role in daily operations, managing shifts, training team members, and ensuring a high-quality customer experience. They work closely with the General Manager to achieve the store's goals while representing the strong brand image.

To become an Assistant Manager at RPM Pizza, candidates need to be at least 21 years old, have a clear driving record with three years of driving experience, and possess a dependable vehicle. Strong communication skills and a food safety certification are also important.

The work environment for an Assistant Manager at RPM Pizza is dynamic and energetic. You'll be part of a team that values fun while focusing on customer service and operational excellence, creating a lively atmosphere for both customers and team members.

RPM Pizza encourages career advancement through continued education, including training programs at RPM Pizza College. Assistant Managers can develop valuable leadership and problem-solving skills that progress their careers in the food industry.

The Assistant Manager role at RPM Pizza offers competitive pay, bonus opportunities, and a chance to develop leadership skills. Additionally, employees have the opportunity to give back to the community through various partnerships and donations.

Assistant Managers at RPM Pizza undergo thorough training, including completing Pizza College courses to stay up to date with industry standards, operational procedures, and best practices for customer service.

Assistant Managers at RPM Pizza typically work 40-plus hours per week, managing shifts that may include evenings and weekends. Flexibility and the ability to thrive in a busy environment are key for this role.

To improve customer satisfaction, I would focus on training the team in best practices for customer service, actively gather feedback from customers, and consistently monitor service performance to identify areas for improvement.

In a previous role, I encountered a service delay during peak hours. I addressed the situation by calmly communicating with the team, reallocating tasks, and updating customers on their orders, which helped resolve tensions and maintain a positive atmosphere.

During busy shifts, I prioritize tasks by assessing immediate needs, delegating responsibilities to team members based on their strengths, and ensuring that customer service remains a top priority at all times.

Effective communication, active listening, and providing continuous feedback are key to managing a team successfully. I believe in leading by example and fostering a positive team environment where everyone feels valued and motivated.

I approach conflict within the team by addressing it promptly and directly, facilitating an open discussion to understand all viewpoints, and guiding the team to find a resolution that maintains harmony and productivity.

To ensure cleanliness and safety, I would routinely conduct inspections, enforce health and safety standards, train the team on proper sanitation protocols, and foster a culture where everyone takes responsibility for maintaining a clean environment.

A successful Assistant Manager at RPM Pizza embraces the brand's values, effectively communicates with the team, excels in multitasking, and passionately contributes to an enjoyable customer experience while driving store performance.

I would convey the importance of teamwork by sharing real-life examples of how collaboration leads to success, recognizing individual contributions, and fostering an environment where we celebrate team achievements together.

Training is essential in my management philosophy. Continuous learning not only improves individual skills and team performance but also empowers team members to take ownership of their roles and drive the store's success.

During challenging times, I would motivate my team by maintaining a positive attitude, setting achievable goals, providing support, and celebrating small wins to keep morale high and encourage a resilient mindset.