Senior UX Writer (x/f/m)

As a Senior UX Writer at Doctolib, you will take on a variety of responsibilities including collaborating with product designers and managers to create engaging, localized copy for our German audience. You'll craft narratives for product launches, provide strategic content guidance, participate in user research, and optimize user experiences through content audits.

Doctolib requires at least five years of experience in UX Writing or Content Design. Candidates should possess a solid understanding of user-focused design thinking and the ability to clarify complex topics. Fluency in English and German, as well as familiarity with design tools like Figma and Miro, are essential.

The interview process for the Senior UX Writer position at Doctolib consists of several steps: an initial recruiter interview, a portfolio review, a live case presentation, and a final interview, followed by at least one reference check before an offer is made.

At Doctolib, you can expect a flexible workplace environment that allows for both hybrid and office-based working arrangements. The company encourages a balanced work-life integration, offering flexibility days for working in EU countries and the UK.

Doctolib offers a competitive benefits package, including full health insurance, a dedicated onboarding program, mental health support, and subsidies for sports clubs and meal options. Additionally, you will enjoy flexibility with work arrangements and the opportunity for professional development.

Yes! Doctolib has a flexible workplace policy that allows for both hybrid and remote work. You will have the option to work flexibly, including the ability to work in various EU countries and the UK for up to 10 days each year.

The corporate culture at Doctolib is inclusive and innovation-driven. The company values diverse ideas and perspectives, collaborating to enhance access to healthcare for all. Everyone is encouraged to participate actively, allowing for a rich contribution to the team's success.

When creating content for diverse user groups, it's essential to understand your audience’s unique needs and preferences. Conducting user research is crucial to gather insights and tailoring language and tone to resonate with different demographics while maintaining a consistent core message.

In a previous project, I conducted user testing on instructional content. Based on feedback, I rewrote key sections to simplify complex information, resulting in improved user comprehension and a measurable increase in task completion rates. This experience underlines the importance of content in enhancing UX.

I frequently use tools like Figma and Miro for collaboration and prototyping. Figma allows seamless input into design workflows, while Miro facilitates brainstorming and mapping user journeys. These tools help me ensure my writing aligns perfectly with the overall product experience.

User research is vital in my content writing process. It allows me to understand user pain points, preferences, and behaviors. By integrating these insights, I ensure that my writing addresses real user needs, resulting in clearer, more impactful communications.

I view critical feedback as an opportunity for growth. I would carefully consider the feedback, engage in discussions to understand the concerns, and adapt my writing accordingly. This mindset not only enhances my skills but also contributes to a better end product.

I ensure alignment of product narratives across platforms by establishing a clear style guide that outlines tone, voice, and terminology. Regular communication with cross-functional teams is also key to maintaining a consistent narrative that resonates with users regardless of where they encounter the content.

I employ a combination of project management tools and prioritization frameworks to manage multiple projects effectively. By assessing deadlines, impact, and user needs, I can allocate my time and energy wisely, ensuring that urgent or high-impact tasks are completed first.

Generative AI can be a powerful tool in UX writing, enhancing content creation efficiency and inspiring new ideas. However, it’s crucial to maintain a human touch and ensure that the final messages resonate on a personal level with users, which requires careful oversight and crafting.

To balance user needs with stakeholder expectations, I maintain clear communication with all parties involved. This includes gathering feedback from both users through testing and stakeholder insights through meetings, thus creating a comprehensive understanding that informs my writing.

In a previous role, I adapted content aimed at healthcare professionals to create versions for patients. This involved simplifying terminology and employing a more empathetic tone, ensuring that the messaging was accessible to those with varying levels of health literacy, thereby enhancing understanding and engagement.