Dispute Investigator

Job Summary

A company is looking for a Dispute Investigator.

Key Responsibilities

• Investigate and resolve cardholder disputes, including chargebacks and fraud claims
• Provide empathetic support to users during the dispute process
• Ensure compliance with federal regulations and maintain accurate records

Required Qualifications

• 2+ years of experience in issuing/acquiring disputes, preferably in fintech or financial services
• Strong understanding of Reg E, Reg Z, and card network rules
• Ability to thrive in high-volume environments and handle multiple cases simultaneously
• Experience working with cross-functional teams on dispute claims
• Proven multitasking and prioritization skills