Director of Customer Success Strategy

Job Summary

A company is looking for a Director of Business Transformation & Strategy in Customer Success.

Key Responsibilities:

• Shape high-priority Customer Success initiatives by defining strategies and success metrics
• Support execution plans and facilitate alignment across key initiatives
• Leverage data to inform decisions and track the impact of initiatives through measurable KPIs

Required Qualifications:

• 10+ years of experience in strategy, transformation, consulting, or customer success within a global organization
• Bachelor's degree in Business, Computer Science, or a related field
• Experience developing and executing business strategies that drive measurable outcomes
• Strong understanding of customer success metrics and post-sale operations
• Experience leading cross-functional transformation initiatives with structured planning and delivery