Deputy Head of IT Support

Job Summary

A company is looking for a Deputy Head of Customer IT Support.

Key Responsibilities

• Manage and mentor the Customer IT Support team to enhance competencies
• Participate in planning and implementing new IT projects and initiatives
• Develop and improve processes within the ITIL framework to enhance support efficiency

Required Qualifications

• 2+ years of experience in a Customer IT Support Lead role or similar positions
• Understanding of ITSM and ITIL principles (certification not required)
• Proactive and able to work autonomously
• Ability to adapt quickly to new tasks and business needs
• B1 or higher English level for effective communication with an international team