National Account Manager - Retail/Non-food

As a National Account Manager - Retail/Non-food at Deliveroo, your main responsibilities will include managing relationships with current retail partners, onboarding new partners, analyzing performance metrics, and developing strategic initiatives to enhance partner success. You'll work closely with marketing teams to create and implement targeted campaigns.

To apply for the National Account Manager - Retail/Non-food role at Deliveroo, you should have a proven background in account management, strategic sales, or partnerships, with a preference for experience in retail or FMCG. Strong analytical skills and effective communication abilities are also essential.

The National Account Manager - Retail/Non-food at Deliveroo plays a vital role in business growth by optimizing partner performance on the platform, identifying new partnership opportunities, and implementing strategies that enhance overall partner satisfaction and sales effectiveness.

Deliveroo values skills such as relationship-building, data analysis, strategic thinking, and communication for the National Account Manager - Retail/Non-food role. Experience working in dynamic or high-growth environments is also a significant advantage.

A typical day for a National Account Manager - Retail/Non-food at Deliveroo includes reviewing partner performance data, meeting with partners to discuss strategies for growth, collaborating with marketing on promotional efforts, and engaging in new partner acquisition activities.

As a National Account Manager - Retail/Non-food at Deliveroo, you'll enjoy a range of benefits including healthcare, wellbeing programs, generous annual leave, and a supportive hybrid work environment that enables work-life balance.

Deliveroo promotes a diverse and inclusive company culture for its employees, including National Account Managers. The company values individual differences and creativity while providing a vibrant environment focused on collaboration, personal growth, and community support.

Building trust is key as a National Account Manager. I focus on open communication, consistently providing insightful data, and demonstrating a genuine commitment to the success of my partners.

In a previous role, I identified gaps in our product offerings for a struggling partner and worked collaboratively to provide tailored solutions that ultimately revived their sales performance.

I analyze sales data and market trends to pinpoint areas for improvement and present actionable insights to partners. Building strong relationships allows for productive discussions about exploring new opportunities.

In conflict situations, I maintain a calm approach, seeking to understand the partner's perspective, and collaboratively work towards a resolution that aligns with both our objectives.

I prioritize metrics like sales volume, customer satisfaction scores, and delivery performance, as these directly reflect a partner’s success and areas needing improvement.

I maintain regular communication with marketing and analytics teams, organizing joint strategy sessions to align our efforts and ensure that our partners receive cohesive support.

In my past roles, I’ve successfully collaborated with marketing teams on campaigns that boosted partner visibility and sales, demonstrating my ability to leverage marketing strategies effectively.

I regularly attend industry conferences, read relevant publications, and engage with professional networks to stay informed about the latest trends affecting retail and e-commerce.

My approach involves thorough preparation, ensuring detailed training on the platform, and facilitating active communication to build rapport and set mutual expectations.

I am excited about the opportunity to shape and impact a growing retail vertical at Deliveroo, leveraging my skills to enhance partnerships and drive innovation in the grocery delivery space.