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People Operations Lead

About Dashlane

Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet.

Our global team is united by a strong sense of community and passion for improving the digital experience of our users. Learn more about how we work, how we hire, and the benefits of being a Dashlaner in our Life at Dashlane page.

Introduction

Do you enjoy growing as a HR expert in a dynamic international environment as we evolve hybrid work, integrate new hires and develop and take care of our current team? Are you good at juggling a fast-moving set of responsibilities and interactions and making sure no balls drop? Does a role combining ownership of one of our most important global initiatives with  spending up to 2 hours a day on foundational administrative tasks sound like a good combination to grow your career?

About the Role

Dashlane is looking for a People Operations Lead to join our international People team and fulfill generalist responsibilities for the US, working for our international Senior Manager, People and in collaboration with a supportive team in New York, Paris and Lisbon. In this role you will lead the global onboarding program and 1-2 other global initiatives of your choice (such as People Analytics, Engagement Surveys) and provide People/HR support to all individual contributors across the US

Location

This role is hybrid, in our New York offices in the Flatiron district on Mondays, Tuesdays and Thursdays. 

At Dashlane you will:

  • Lead global New Hire Experience / Onboarding globally, maintaining and improving our hybrid-friendly, technology-enabled comprehensive process as we scale and based on new hire feedback. 
    • Be the point person for the US-based Dashlaners, ensuring you help managers to prepare for their new hires, and become a trusted advisor to the new hires from the time they sign offer letters. Run 15-day check-in meetings with every US hire to ensure you’re building trust, collecting feedback and helping them assimilate into the Dashlane community.
    • Analyze and report on Onboarding survey data.
    • Foundational tasks such as running background checks, preparing all data entry for new hire in BambooHR, coordinating with Workplace Experience and IT to ensure that new hires receive their work equipment and Dashlane swag timely.
  • Provide People / HR support to Dashlaners across the business, such as swift and effective resolutions to employee questions and challenges. 
  • Maintain some of the systems we use to run key HR processes across the company, such as performance management, engagement surveys, exit surveys, US benefits, employee communications and more.
  • Lead effort to continually find and implement fresh ways to celebrate success so people feel fulfilled and motivated.
  • Coordinate training and development efforts, including influencing talented Dashlaners to create and deliver their own mini-trainings. 
  • Build compliance into all we do, including with running various audits and reports.

 

Requirements:

  • 5+ years HR experience, preferably in a tech startup in People/HR space or other experience with strong project management and communications skills

We're Also Looking For:

  • HR skills. You know a few areas of HR, learn quickly and are ready to hit the ground running. 
  • Strong work ethic. You're proactive, highly motivated, and self-directed with great time management and prioritization skills. You work whenever and wherever is needed to make things happen but also serve as a role model for respecting the value of having a life outside of work.
  • Attention to detail and strong organizational skills.
  • An empathetic and engaging style. You connect well with people and understand their needs. You have strong communication, interpersonal and teamwork skills.
  • A belief that there’s a way you can solve any challenge. You understand and are energized by the impact of ensuring employee needs are constantly met. You take pride in delivering timely and thorough service and follow-up. 
  • Integrity. You understand the balancing act of how to handle confidential information and sensitive issues in an environment where one of our most important values is Transparency.
  • You're supportive of diversity, equity, inclusion and belonging and constantly striving to do better and help educate others to do so as well. 

Salary Range: $91,800 - $140,000 in base salary

Our salary ranges are based on paying competitively for our size and industry, and are one part of total compensation package that also includes benefits, and other opportunities at Dashlane. 

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners.  We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors.  

Diversity, Equity, Inclusion and Belonging at Dashlane:

As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here

Your interview experience: 

To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.

Dashlane Glassdoor Company Review
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CEO of Dashlane
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J.D. Sherman
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Average salary estimate

$115900 / YEARLY (est.)
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$91800K
$140000K

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What You Should Know About People Operations Lead, Dashlane

As the People Operations Lead at Dashlane, based in the vibrant Flatiron district of New York, NY, you will play a vital role in shaping the future of our HR function in a dynamic, hybrid work environment. Dashlane is dedicated to making security simple for millions of organizations worldwide, and your contributions will directly impact our 20,000 business clients and over 17 million users. In this position, you will have the unique opportunity to lead our global onboarding program while also managing other key global initiatives that resonate with your interests, whether it’s People Analytics or Engagement Surveys. Your day-to-day will involve supporting your colleagues across the US by providing essential HR guidance and support, running meaningful check-in meetings with new hires, and ensuring they feel welcomed and valued from day one. This role involves a mix of responsibilities, from administrative tasks like running background checks to analyzing onboarding feedback to drive continuous improvements. You’ll become a trusted advisor to employees, helping to resolve their questions and challenges swiftly. You'll also be crucial in maintaining platforms that support performance management, exit surveys, and employee communications. Your empathy and engaging style will help cultivate a positive and inclusive workplace while overseeing initiatives that celebrate achievements. Join us at Dashlane, and play a significant part in building our community and supporting our mission to create a more secure internet for everyone!

Frequently Asked Questions (FAQs) for People Operations Lead Role at Dashlane
What does the People Operations Lead role at Dashlane entail?

The People Operations Lead at Dashlane is responsible for managing HR processes across the US. This includes leading global initiatives like onboarding, providing support to employees, and analyzing data to improve the overall employee experience. The position combines strategic oversight with daily administrative tasks, making it both dynamic and impactful.

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What qualifications do you need to apply for the People Operations Lead position at Dashlane?

Candidates looking to apply for the People Operations Lead position at Dashlane should have at least 5 years of HR experience, preferably in a tech startup environment. Strong project management skills, attention to detail, and a proactive work ethic are also essential for success in this role.

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Why work at Dashlane as a People Operations Lead?

Choosing Dashlane means becoming part of a community committed to security and employee satisfaction. The People Operations Lead not only plays a key role in enhancing the workplace but also benefits from a competitive salary range, flexible hybrid work options, and a culture that values diversity, equity, inclusion, and belonging.

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How does Dashlane integrate new hires in their People Operations Lead role?

The People Operations Lead at Dashlane oversees a comprehensive global onboarding program that is hybrid-friendly and technology-enabled. This role includes running check-in meetings with new hires to ensure they feel welcomed and quickly assimilate into the Dashlane community.

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What are the key responsibilities of the People Operations Lead at Dashlane?

The People Operations Lead is responsible for leading onboarding initiatives, providing HR support, maintaining key HR systems, analyzing data for improvements, coordinating training and development efforts, and implementing employee celebrations. This role is crucial in building a cohesive team and workplace culture at Dashlane.

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What is the work culture like at Dashlane for People Operations Lead?

Dashlane promotes a culture of empathy and collaboration, where the People Operations Lead will thrive while addressing the diverse needs of employees. The company's strong commitment to transparency and community fosters an inclusive atmosphere, ensuring everyone feels heard and valued.

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What opportunities for growth does the People Operations Lead at Dashlane have?

As the People Operations Lead, there are many opportunities for growth at Dashlane, including leading important HR initiatives, influencing employee engagement strategies, and participating in cross-functional projects that allows for skill expansion and personal development within an international context.

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Common Interview Questions for People Operations Lead
How would you approach improving the onboarding experience at Dashlane?

In addressing the onboarding experience, I would begin by analyzing current feedback and performance metrics. Collaborating with hiring managers to tailor the onboarding process ensures it meets diverse needs while honing in on a tech-friendly approach that aligns with Dashlane's values.

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Can you describe your experience with People Analytics?

My experience with People Analytics involves leveraging data to drive HR decisions. I have utilized survey data to identify trends, measure employee engagement, and develop action plans that foster an inclusive and high-performing workplace. Understanding data is key to enhancing the employee experience.

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How do you handle conflicts between employees?

I believe in addressing conflicts openly and empathetically. I would facilitate a constructive dialogue between the parties involved, ensuring each perspective is heard. My goal is to promote understanding and find a resolution that reflects our company values.

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What strategies would you implement for employee engagement at Dashlane?

To enhance employee engagement, I would introduce regular pulse surveys to gauge sentiments, create opportunities for peer recognition, and organize team-building events that align with our culture. Celebrating successes in meaningful ways resonates deeply with employees.

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What do you consider the most important HR metrics to track?

Key HR metrics include turnover rate, employee engagement scores, and time-to-fill positions. Tracking these metrics gives insight into workforce health, allowing us to proactively address issues and enhance the overall employee experience at Dashlane.

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How do you ensure compliance in HR processes?

Ensuring compliance involves staying updated with regulations and industry best practices. I would utilize checklists and regular audits to review our HR processes, maintaining transparency and ethical handling of sensitive information throughout each procedure.

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What experience do you have with performance management systems?

I have implemented performance management systems that integrate continuous feedback and goal setting, allowing for regular check-ins between employees and managers. Ensuring alignment with company objectives is crucial for fostering growth and productivity.

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How do you motivate employees in a remote/hybrid work environment?

To motivate employees in a hybrid environment, I focus on maintaining open lines of communication, hosting virtual team-building activities, and recognizing achievements. Making the effort to individualize the approach to each employee's needs is vital for sustained motivation.

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What role does diversity, equity, and inclusion play in HR?

Diversity, equity, and inclusion are integral to HR as they contribute to a healthy work environment. As a People Operations Lead, I would prioritize initiatives that promote diverse hiring, equitable opportunities, and an inclusive culture, benefiting the organization as a whole.

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How would you measure the success of your initiatives as a People Operations Lead?

Measuring success requires establishing clear metrics at the outset, such as employee satisfaction scores, retention rates, and onboarding feedback. Regularly reviewing and communicating these metrics helps to demonstrate the impact of our initiatives on the Dashlane community.

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Build a simpler, more secure digital future for businesses and individuals.

14 jobs
MATCH
VIEW MATCH
BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Family Medical Leave
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$91,800/yr - $140,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 24, 2024

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