Customer Technology Support Representative

Job Summary

A company is looking for a MMS Customer Technology Service Desk Representative.

Key Responsibilities

• Provide support for customer and employee inquiries regarding various products through phone, email, and ticketing systems
• Act as a knowledge expert on proprietary product offerings and assist in resolving connectivity and web-based issues
• Coordinate resources needed to support and resolve customer service issues

Required Qualifications, Training, and Education

• 0-1 years of experience; vocational qualifications may be considered
• Intermediate experience with MS Office (Word, Excel)
• Experience with escalation/ticketing systems
• Basic knowledge of computer technology and web navigation
• A+ certification or related certifications are beneficial but not required