Billing Support Specialist - job 2 of 6

Job Summary

A company is looking for a Billing Support Specialist II.

Key Responsibilities

• Provide exceptional customer service to patients and healthcare providers, addressing inquiries and concerns promptly
• Manage client and patient billing inquiries, resolving payment issues and discrepancies efficiently
• Collaborate with finance and customer service teams to ensure seamless billing operations and identify process improvements

Required Qualifications, Training, and Education

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred
• Knowledge of medical terminology and strong data entry skills with high accuracy
• Working knowledge of 3rd party payor policies, including prior authorizations and medical benefits
• Proven experience in a billing or customer support role, preferably in a healthcare or laboratory setting
• Ability to handle stressful situations and adapt to a fast-paced environment