Customer Service Representative III

Job Summary

A company is looking for a Customer Service Representative III to support their MedSurg Express Team.

Key Responsibilities

• Handle 45-50 daily interactions via phone and email with professionalism and empathy
• Troubleshoot basic technical issues and guide users through digital portals
• Provide post-order support and assist with documentation uploads

Required Qualifications

• 3-5 years of customer service experience, ideally in healthcare or clinical settings
• Comfortable with digital platforms and basic troubleshooting
• Experience handling high-volume inquiries daily
• High School Diploma or GED required