Customer Service and Social Media Coordinator

Job Summary

A company is looking for a Customer Service & Social Media Coordinator to blend customer service expertise with social media strategy.

Key Responsibilities

• Manage customer service channels and respond to inquiries via phone, email, SMS, and live chat
• Oversee social media accounts, create content, and analyze performance metrics to enhance engagement
• Maintain knowledge of clinical program requirements and contribute to process improvements and standard operating procedures

Required Qualifications

• BA/BS degree in marketing, communications, or a relevant field
• 2-3 years of customer service experience, preferably in higher education
• 1-2 years of experience as a social media coordinator or similar role
• Proficiency with CRM and social media management tools
• Experience in content creation, with familiarity in tools like Canva or Adobe Creative Suite