Customer IT Support Specialist

Job Summary

A company is looking for a Customer IT Support Specialist.

Key Responsibilities

• Monitor the health of critical company services and infrastructure
• Respond quickly to major incidents, classifying, prioritizing, and escalating as needed
• Coordinate actions across teams to resolve incidents and keep stakeholders updated

Required Qualifications

• 1+ years of experience in 24/7 support or monitoring roles
• Understanding of large-scale IT systems and their interactions
• Basic knowledge of SQL and APIs
• High sense of responsibility and strong self-organization skills