FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies
• Provide guidance and support to callers by explaining FEMA programs, eligibility criteria, and application processes
• Record detailed notes of each call and adhere to FEMA's policies and procedures for handling calls

Required Qualifications

• Must be 18 years or older and have a high school diploma or GED
• Entry-level position requiring a minimum of 6 months to over a year of customer service experience, preferably in a call center
• Must be a U.S. Citizen
• Moderate computer skills, including the use of MS Office applications
• Ability to work nights, weekends, and holidays as needed