Customer Experience Insights Lead

Job Summary

A company is looking for a Global Customer Experience Insights Lead.

Key Responsibilities

• Contribute to the design of qualitative and quantitative research projects to understand business and customer needs
• Synthesize research and analysis to provide actionable insights and recommendations
• Communicate research findings effectively to senior leadership, translating complex data into clear insights

Required Qualifications

• Bachelor's Degree in a relevant field and 4+ years of experience in consulting, project management, or analytics
• 4+ years of business insights experience with a focus on data interpretation
• Prior experience working with or designing research for senior business decision-makers
• Equivalent experience may be considered in lieu of formal education
• Preferred experience in technology, specifically B2B/SaaS, and with advanced analytics teams