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Customer Experience Specialist image - Rise Careers
Job details

Customer Experience Specialist - job 2 of 26

Job Summary

A company is looking for a Customer Experience Specialist to provide support and guidance to customers using their product.

Key Responsibilities
  • Answer inbound chat support requests via Intercom
  • Maintain and update help center articles for accuracy and clarity
  • Troubleshoot in-app error messages and manage bug tickets between customers and engineers
Required Qualifications
  • 1+ years of experience in customer support
  • Experience with modern SaaS tools like Intercom and Salesforce
  • Friendly and professional demeanor in chat and email communications
  • Ability to simplify complex topics for customers
  • Comfortable working remotely and collaborating with various teams

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 24, 2025

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