Customer Care Partner - job 1 of 2

Job Summary

A company is looking for a Customer Care Partner (EMEA).

Key Responsibilities

• Respond quickly and thoughtfully to customer inquiries
• Investigate and troubleshoot technical issues using internal tools and logs
• Manage high-priority cases and coordinate across teams in real time

Required Qualifications

• At least 1 year of experience working in B2B SaaS
• A strong sense of ownership and passion for providing high-quality customer service
• Basic SQL skills and experience reading logs
• Experience with tools like Zendesk and Jira
• Familiarity with customer growth platforms or CRM tools is a plus