CRM Strategy & Enablement Manager

Job Summary

A company is looking for a CRM Manager to lead CRM adoption and improve sales effectiveness.

Key Responsibilities

• Develop and execute a scalable CRM roadmap aligned with business goals
• Manage and mentor a CRM team and oversee third-party developers for CRM integrations
• Champion CRM usage through communication, training, and user engagement

Required Qualifications

• 10+ years of experience in CRM program management, sales operations, or revenue operations
• Strong project management and cross-functional leadership skills
• Proven experience driving system adoption and change management initiatives
• Hands-on experience with Microsoft Dynamics 365 CRM
• Deep understanding of sales processes and pipeline management