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Sr. Systems Integration/ Account Management Engineer

Sr. Systems Integration/ Account Management Engineer

Employment Type: Full-Time, Experienced

Department: Information Technology


CGS is seeking a Systems Integration/ Account Management Engineer to join our team tasked with maintaining an accurate software portfolio inventory. 


CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

 

Skills and attributes for success:

-         Ability to maintain inventory records that include, but are not limited to, owner, software name, license information, and period of performance in coordination with Configuration Management practices. 

-         Ability to ensure that software is identified, controlled, and properly cared for throughout its lifecycle. 

-         Ability to avoid unnecessary asset purchases by promoting software functionality analysis/ comparisons to avoid duplicative software. 

-         Ability to avoid over-deployment of software. 

-         Ability to ensure software is accepted and licensed. 

-         Ability to properly plan for the renewal of software licenses in support of the Program's Configuration Management practices.

-         Ability to apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking assets within the Configuration Management.

-         Database (CMDB) throughout their cycle.

-         Ability to support the management of the CMDB and that the content contained is accurate. 

-         Ability to support the configuration management practices of identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMBD.

-         Ability to manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with. 

-         Ability to support the lifecycle management of hardware and software until their retirement.

-         Ability to generate and distribute various reports, including compliance reports on current assets and GIs and their status.

-         Ability to perform verification and audit CMDB content.

-         Ability to verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and track them.

-         Ability to manage activities concerning license compliance audits to be able to answer requests from software editors effectively. 

-         Ability to ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously. 

-         Ability to design processes relating to software and hardware asset management, execute, and enhance them.

-         Ability to establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management.

-         Ability to take part in other ITSM processes, or as required perform as a backup to maintain operational activities. 

-         Ability to create and execute governance and strategic asset management functions. 

-         Ability to perform research on industry best practices and incorporate it with organizational practices.


Qualifications:

-         Bachelor's degree or 8 years of work or equivalent experience.

-         Have a firm understanding and practice experience with ITIL and configuration. management best practices. 

-         Have a firm understanding and practice experience with managing and maintaining a software library to include SLAs and warranties. 

-         Be comfortable and have experience working with various software vendors and vendor licensing models. 


Ideally, you will also have:

-         Project Management experience or support experience.

 

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


We care about our employees. Therefore, we offer a comprehensive benefits package.

-         Health, Dental, and Vision

-         Life Insurance

-         401k

-         Flexible Spending Account (Health, Dependent Care, and Commuter)

-         Paid Time Off and Observance of State/Federal Holidays


Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Join our team and become part of government innovation!


Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/


For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: info@cgsfederal.com


$145,117 - $209,614 a year

Average salary estimate

$177365.5 / YEARLY (est.)
min
max
$145117K
$209614K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Systems Integration/ Account Management Engineer, Contact Government Services, LLC

Are you ready to make a significant impact in the world of technology? CGS is on the lookout for a talented Sr. Systems Integration/ Account Management Engineer to join our dynamic team! This full-time position focuses on maintaining an accurate software portfolio inventory, essential for our mission to streamline government operations using cutting-edge technology. We pride ourselves on fostering an atmosphere where motivated, skilled professionals can thrive and collaborate. In this role, you’ll manage lifecycle processes for software assets, ensuring everything from license controls to compliance audits is meticulously handled. With a keen eye for avoiding unnecessary purchases, you’ll promote functionality analysis and best practices in software management. At CGS, we not only appreciate expertise but also a passion for continuous improvement in our technology spending strategies. You’ll contribute to the success of our Configuration Management practices and actively take part in exciting IT Service Management processes. We are committed to supporting your professional growth by offering various learning opportunities that align with your career aspirations. If you're someone who loves to dive into problem-solving, embraces challenges, and seeks to make a difference in government innovation, we'd love to hear from you. Join CGS and be a part of our journey toward simplifying government bureaucracy while enjoying an extensive benefits package, which includes health, dental, and vision insurance, as well as a robust 401k plan. Let’s work together to change the way government services function, seamlessly integrating technology with purpose—and don’t forget, your role as a Sr. Systems Integration/ Account Management Engineer is crucial for us to achieve our goals!

Frequently Asked Questions (FAQs) for Sr. Systems Integration/ Account Management Engineer Role at Contact Government Services, LLC
What does a Sr. Systems Integration/ Account Management Engineer do at CGS?

A Sr. Systems Integration/ Account Management Engineer at CGS focuses on managing the software portfolio and ensuring effective asset management through the entire lifecycle. This includes maintaining inventory records, managing software licenses, and supporting compliance audits. The role is crucial for ensuring that software resources are utilized efficiently and that the organization adheres to best practices in technology spending.

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What qualifications are needed for the Sr. Systems Integration/ Account Management Engineer position at CGS?

Candidates applying for the Sr. Systems Integration/ Account Management Engineer position at CGS should hold a bachelor’s degree or have at least 8 years of relevant experience. They should also have a strong understanding of ITIL and asset management best practices, along with experience in managing software libraries and vendor licensing models.

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Is the Sr. Systems Integration/ Account Management Engineer role flexible in terms of remote work?

While the job location is not specified, CGS offers flexibility to its employees. Depending on team requirements and project needs, there may be opportunities for remote work or hybrid arrangements for the Sr. Systems Integration/ Account Management Engineer role.

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What are the key responsibilities of the Sr. Systems Integration/ Account Management Engineer at CGS?

Key responsibilities for the Sr. Systems Integration/ Account Management Engineer include maintaining software inventory records, ensuring compliance with licensing, avoiding unnecessary asset purchases, and implementing continuous improvement strategies for asset management. This role also involves supporting the management of the CMDB and analyzing software functionalities.

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What is the salary range for the Sr. Systems Integration/ Account Management Engineer position at CGS?

The salary range for the Sr. Systems Integration/ Account Management Engineer position at CGS varies from $145,117 to $209,614, depending on the candidate’s experience and qualifications. This competitive compensation reflects CGS's commitment to hiring top talent.

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What benefits does CGS offer for the Sr. Systems Integration/ Account Management Engineer position?

CGS provides a comprehensive benefits package for the Sr. Systems Integration/ Account Management Engineer role, including health, dental, and vision insurance, life insurance, a robust 401k plan, flexible spending accounts, and generous paid time off, along with observance of state and federal holidays.

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How can I apply for the Sr. Systems Integration/ Account Management Engineer position at CGS?

To apply for the Sr. Systems Integration/ Account Management Engineer position at CGS, candidates should visit the CGS website and navigate to the careers section where additional job opportunities are listed. From there, follow the application instructions provided.

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Common Interview Questions for Sr. Systems Integration/ Account Management Engineer
What strategies do you use to manage software licenses effectively?

To manage software licenses effectively, I would implement a thorough tracking system that aligns with best practices in asset management. This includes keeping detailed records of software usage, understanding vendor licensing agreements, and regularly auditing our inventory to ensure compliance with contracts. Continuous communication with teams and software vendors aids in proactive license management.

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Can you explain the importance of maintaining a Configuration Management Database (CMDB)?

A CMDB is vital because it provides a centralized repository for managing IT assets, ensuring accurate tracking throughout their lifecycle. Maintaining a CMDB helps in identifying dependencies, version control, and supports compliance and change management processes by providing up-to-date information to stakeholders.

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How do you approach continuous improvement in technology asset management?

My approach to continuous improvement involves regularly reviewing processes and seeking feedback from team members. I analyze current technology spending strategies and performance metrics to identify areas for enhancement. Implementing automation and best practices from industry research can further optimize asset management processes.

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Describe your experience with ITIL principles and practices.

I have extensive experience applying ITIL principles, particularly in service management and asset management. This includes implementing ITIL processes for incident management, change management, and service asset management to ensure efficiency and alignment with business goals. Regular training and collaboration with IT teams enhance my understanding and application of ITIL.

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What techniques do you utilize for effective software inventory management?

Effective software inventory management techniques include consistent tracking using asset management tools, conducting regular audits to align inventory with actual usage, and analyzing software functionality to eliminate redundancy. Collaborating with different teams to maintain accurate records ensures that we adhere to compliance and optimize our software portfolio.

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How would you handle a software compliance audit?

In handling a software compliance audit, I would gather all necessary documentation, including license agreements, usage records, and inventory reports. Preparation involves cross-referencing our records with vendor requirements to identify any discrepancies. Open and proactive communication with auditors helps ensure that we maintain transparency throughout the process.

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What steps do you take to avoid redundant software purchases?

To avoid redundant software purchases, I implement a thorough analysis of existing software functionalities and usage patterns before making new acquisitions. Creating a comprehensive software catalog that includes licenses, usage statistics, and departmental needs helps ensure that we only invest in necessary tools, promoting efficient technology expenditure.

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How do you ensure that software assets are maintained throughout their lifecycle?

I ensure that software assets are maintained by regularly reviewing their performance, managing licenses proactively, and scheduling updates or renewals. Establishing processes for the proper retirement of outdated software also plays a key role in maintaining an efficient software lifecycle management system.

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What methods do you find effective for communicating with vendors about licensing?

Effective communication with vendors involves open, transparent dialogue regarding licensing agreements and usage expectations. I prioritize building strong relationships by providing them with insights about our usage patterns and seeking their advice on optimization. Clear documentation of our inquiries and agreements is critical in maintaining accountability.

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Why is it important to analyze software functionality before making da purchase?

Analyzing software functionality before purchase is essential to avoid redundancies and ensure that the software meets our specific requirements. This helps us optimize investments, reduce unnecessary costs, and leverage the best-suited solutions that enhance productivity and align with our organizational goals.

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DATE POSTED
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