Client Success Associate (AU Offshoring, WFH)

To qualify for the role of Client Success Associate at ConnectOS, candidates should have at least one year of experience as an Account Manager. You also need solid communication skills to engage with key stakeholders effectively, particularly at the executive level. Familiarity with CRM software, especially Hubspot, and proficiency in MS Office, particularly Excel, are crucial. A BA or BS degree in Business Administration, Sales, or a related field is also required.

As a Client Success Associate at ConnectOS, your working hours will be Monday to Friday from 10:00 PM to 07:00 PM Manila Time. This schedule offers a great work-life balance while allowing you to engage with clients effectively across multiple time zones, enhancing your overall job satisfaction.

Client Success Associates at ConnectOS enjoy a range of benefits including medical and dental coverage from day one, paid vacation and sick leave, and a competitive salary package. Additionally, you'll have access to a Financial Assistance Program and regular company events that support team building and camaraderie.

The Client Success Associate plays a pivotal role in nurturing and developing strong, long-lasting client relationships at ConnectOS. By acting as a trusted advisor and ensuring the timely delivery of tailored solutions, Associates directly influence customer satisfaction and the overall success of the client's experience with our services.

At ConnectOS, career growth is not just a promise; it’s a reality! As a Client Success Associate, you will have continuous learning opportunities, exposure to innovative client solutions, and performance-based promotions that can guide you toward more advanced roles within the organization, making it a great place to embark on a fulfilling career.

As a Client Success Associate at ConnectOS, you will primarily use CRM software, particularly Hubspot, to manage client accounts effectively. Additionally, you will utilize Microsoft Office tools, with a strong emphasis on Excel, for reporting and data analysis related to account performance and client satisfaction.

A successful Client Success Associate at ConnectOS possesses excellent communication and interpersonal skills, strong attention to detail, and the ability to juggle multiple client accounts. Being proactive, highly organized, and demonstrating outstanding problem-solving abilities will also contribute to success in this role.

Be specific about the number of years you have worked in account management. Discuss the range of clients you have worked with and the key responsibilities you've handled, such as maintaining client relationships, managing expectations, and delivering value through tailored solutions.

Explain your approach to prioritization, possibly using tools like to-do lists or CRM software. Mention how you assess urgency and importance, and share an example of how this strategy resulted in successful client outcomes.

Discuss the importance of transparency and communication in establishing trust. You might share an example of a successful relationship you built by ensuring regular updates and effectively addressing client needs.

Emphasize your problem-solving skills and your commitment to customer satisfaction. Give an example of a challenging situation you faced, the steps you took to resolve it, and the positive outcome that resulted.

Describe your experience with CRM tools like Hubspot. Highlight how you use them to track client interactions, manage sales pipelines, and report on account metrics to improve client relationships and service delivery.

Talk about the metrics and feedback mechanisms you use, such as client surveys, Net Promoter Score (NPS), and regular check-ins with clients to gauge their satisfaction levels and identify areas for improvement.

Share a specific story where you went above and beyond to deliver exceptional service. Detail what the situation was, your actions, and how it positively impacted the client's business or their perception of your company.

Discuss your organizational tools and methods, such as digital calendars, project management software, or workflow techniques that help you stay on top of deadlines and client communications.

Reflect on what attracted you to ConnectOS and this specific role. Mention the company culture, its reputation as a Great Place to Work, and your desire to be part of a team that values quality client relationships.

Identify key qualities such as strong communication skills, empathy, problem-solving abilities, and resilience. Provide examples of how you embody these qualities in a professional context.