Campus Visit Experience Specialist

About the Job

The Campus Visit Experience specialist in the College of Undergraduate Studies (CUS) is a full-time, non-exempt position reporting to the Associate Director of Admissions for Events and Visits. This person will function as the chief ambassador for visitors to our campus and undergraduate programs.

The ideal candidate will be responsible for creating a successful campus visit experience that highlights the best that Colorado Christian University (CCU) has to offer students including our physical facilities, academic offerings, campus and student life, and spiritual life. The purpose of our CCU Visit Program is to provide a consistent and seamless CCU experience to every guest.      

The Campus Visit Experience Specialist will: be responsible for the complete, end-to end visit experience, establish a communication and marketing plan for the expansion of our program, working in concert with recruitment and our enrollment staff to establish a successful conversion and yield for these students. This position will also assist in coordinating and executing Admission Event days alongside the Associate Director of Admissions. The candidate will also maintain responsibility for each visit, as well as work with the Associate Director to create the overarching visit plan goals and strategy to ensure each visitor leaves with an exceptional perception of the quality of the University, our programs, our student engagement, and the work of Jesus Christ on our campus. The candidate will provide support in various Admissions events (Previews, World Changers Scholarship Competition, Cougar Days, Discovery Days, etc.) as needed by the Associate Director. 

About CCU

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914.  CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 200 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

1. Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:

1. Bachelor’s degree required with one to three years of proven sales and marketing experience. Previous customer service experience and a proven track record within sales, service, or education industries.
2. Excellent written and oral communication skills to perform clear, professional public speaking and presentations.
3. Experience supporting live events, one to two years.
4. Positive, hospitable attitude and desire to serve others.
5. Ability to manage and prioritize multiple agendas and tasks.
6. Flexibility to manage changes, cancellations, and last-minute details.
7. Ability to track data and proficiency to use necessary software (Salesforce, Excel, Word, PowerPoint, etc.).
8. Demonstrated ability to perform detail oriented work and lead groups.
9. University admissions and enrollment experience highly preferred.

Key Job Duties

Mission Contribution

Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Campus Visit Experience Specialist shares the vision of how a degree or program through CCU will transform prospective students as they obtain their education with a Christian worldview that emphasizes how personal values and ethics can impact education, life, and work.

Campus Visit Experience

1. Support campus visit program goals in conjunction with the Associate Director, including application conversion and yield from visitors, and meet strategic recruitment and outreach goals.
2. Regularly evaluate the program for effectiveness in order to enhance the experience and increase applicant conversion results through strategically and effectively analyzing data (visitor counts and survey feedback).
3. Provide direct oversight, planning, and coordination for individual campus visit and group visit program including, but not limited to: tours, meetings with faculty, athletics, try-outs, auditions, financial aid, hosting overnight visitors, and all other special requests.
4. Update and maintain the welcome presentation and campus tour scripts through interdepartmental communication.
5. Execute the comprehensive communication flow for visitors and parents/families, beginning with visit confirmation through follow-up by coordinating with enrollment staff to ensure visitors and families have comprehensive visit follow up from their Enrollment Counselor, faculty, and/or other University staff as needed.
6. Create and manage campus visit registrations through Salesforce (Events Rx) and update ccu.edu/undergrad/visit/ webpage with up-to-date visit information.
7. Schedule and support recruitment staff in executing campus visits when students are not in session.
8. Support the marketing and communication team in an effort to develop the virtual campus visit experience through updated information.
9. Track and enter all visitor data and generate reports detailing monthly and annual growth and results.

Admissions Department/Event Support

1. Advise and counsel prospects, applicants, and families on CCU admission policies, procedures, and requirements.
2. Apply proven marketing and sales techniques to help students and their families connect 
   with Christian higher education.
3. Build positive relationships with prospective students and their families. Promote the 
   University by sharing CCU's story and explaining how a Christ-centered education fits the 
   student's long-term goals.
4. Assist Associate Director in coordinating Admission Events (Preview Events, World Changers Scholarship Competition, Cougar Days, Discovery Days, etc.).
5. Provide support to the Associate Director on Admission Event days (Preview Events, World Changers Scholarship Competition, Cougar Days, Discovery Days, etc.).
6. Work directly with Enrollment Counselors on the status of students and their application, briefing them on upcoming visit requests from prospects in their territory, tours, and special requests. Assists in moving prospective students through the admissions process.
7. Perform administrative duties as assigned for the office.

Supervision and Training

1. Directly supervise Ambassador Manager (student staff), and ten student leader Admissions Ambassadors. Responsible for hiring, on-boarding, training, coaching, feedback, and terminations of student staff.
2. Oversee twelve tour rooms on campus, ensuring cleanliness and quality of the experience, and lead tours as necessary.   
3. Train all other campus tour-guides, including recruitment student and professional staff as needed.
4. Perform other duties as assigned.

Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You may be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

What we offer our employees:

We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process. 

Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $19.23 - $20.19 per hour. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.