Veterinary Receptionist/Coordinator
Veterinary Receptionist/Coordinator
Colorado Canine Orthopedics is currently seeking a Full Time Veterinary Receptionist (aka Pet Care Coordinator). This position requires superb communication skills when interacting with co-workers and clients alike. Candidates must be dedicated team players, self-starters and thrive in a busy, stimulating, and fun environment. Friendly, dedicated, detail, and service-oriented problem solvers will find this position very rewarding. Duties include greeting clients and pets, answering phones, processing payments, and managing medical records. Clerical skills such as typing and navigating sophisticated veterinary soft-ware programs and common computer programs such as Word, Excel, Outlook, etc. are required. Training will be provided for veterinary specific programs.
***To be considered for this position, in addition to submitting your resume, we would like to hear from you about why the position interests you, and how your skills and experience would add value to our team.***
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean and orderly lobby and front office area
- Willingness to guide, mentor, and support fellow team members
- Constantly advance your knowledgebase and customer service skills
Skills and Qualifications:
- 1+ years' experience in veterinary or medical practice required
- Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)
- Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for a majority of day
Benefits and Perks:
- Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
- 401K with company match
- Flexible Spending Account or Health Savings Account options included
- Long Term Disability options
- Short Term Disability, paid for by employer
- Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
- Personal Pet Discounts
- PTO with carryover
- Company Sponsored Employee Assistance Program (EAP)
As our name implies, Colorado Canine Orthopedics is a veterinary, small animal, orthopedic surgical hospital. We are the largest of such practices in the United States with six orthopedic surgeons and approximately 50 team members. Our clients represent the cream of the crop pet owners and often travel from neighboring states for our nationally recognized expertise in veterinary orthopedics. We also proudly provide below-cost services for numerous animal rescue groups and humane societies. Colorado Canine Orthopedics' work philosophy revolves around state-of-the-art patient care, unsurpassed customer service, and providing a stimulating, rewarding, engaging, energetic, and fun work environment for our diversified staff.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
Job Type: Full time, 30+ hours per week
Pay: $18-$23 per hour
Average salary estimate
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At Colorado Canine Orthopedics, we are on the lookout for a passionate Veterinary Receptionist/Coordinator to join our vibrant team. This full-time position is perfect for someone who thrives in a dynamic and stimulating environment, where communication skills truly make a difference. As a Veterinary Receptionist (a.k.a. Pet Care Coordinator), your day will involve greeting our wonderful clients and their furry companions with warmth and positivity. You will manage a variety of tasks such as answering phone calls, processing payments, and handling medical records with accuracy. Attention to detail is key, as you’ll need to schedule appointments, maintain organization, and provide compassionate support during potentially stressful situations. We value team players who are self-starters and willing to guide and mentor fellow staff members. With a minimum of 1 year of experience in a veterinary or medical practice, coupled with customer service experience, you’ll find this role not only rewarding but essential to ensuring our clients and their pets receive the best possible service. Familiarity with office software, such as Word and Excel, is essential, and we will provide training for veterinary-specific programs. As part of our team, you will enjoy a stimulating work atmosphere with competitive benefits, including medical, dental, vision insurance, and even personal pet discounts! If you possess excellent communication skills, have a passion for animals, and are looking for a fulfilling career with a supportive team, we want to hear from you! Don’t forget to share why this position resonates with you and how you can contribute to our amazing team at Colorado Canine Orthopedics.
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