Seasonal Benefit Customer Service Representative - job 2 of 5

Job Summary

A company is looking for a Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual.

Key Responsibilities

• Build rapport and respond to plan participants compassionately and accurately via phone, email, and instant message
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms for customers
• Maintain and document accurate call and case notes, while collaborating respectfully with colleagues and participating in team meetings

Required Qualifications

• High School degree required
• Experience in a customer service-related field
• Ability to work in a structured environment and adhere to schedules
• Experience using Microsoft Office and managing multiple computer windows
• Ability to type 30 words a minute