COBRA Implementation Manager

Job Summary

A company is looking for a Manager, Professional Services - COBRA.

Key Responsibilities

• Lead end-to-end COBRA client onboarding, managing the full implementation lifecycle
• Deliver high-touch service for strategic clients and act as the escalation point for complex projects
• Drive team performance and development by leading, coaching, and mentoring a team of COBRA implementation specialists

Required Qualifications

• Minimum 5 years of experience in benefits administration, with at least 2 years focused on COBRA
• 2+ years in a leadership or managerial role overseeing software implementation or client services teams
• Bachelor's degree in Information Technology, Healthcare Administration, Human Resources, or a related field (or equivalent experience)
• Demonstrated expertise in COBRA compliance and benefits administration
• Proficient in implementation platforms, project management tools, and Microsoft Office