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Product Manager

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more.


We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.


Product Managers at Clozd are responsible for setting product vision and driving execution against a roadmap. Our software solutions are fundamental to driving adoption of our programs and impacting change within our clients' organizations. As a Product Manager, you'll be involved in continuing to build foundational functionality in our platform, scoping client needs, charting product strategy, etc. Enjoy the benefits of a startup, while earning competitive pay based on your experience.


Key Responsibilities:
  • Product Vision and Strategy: Define and communicate the product vision aligned with the company’s overall strategy. Translate high-level objectives into actionable roadmaps.
  • Roadmap Ownership: Develop and maintain a detailed product roadmap. Prioritize features and initiatives based on customer needs, business goals, and resource constraints.
  • Market and Customer Research: Conduct user research, analyze feedback, and gather insights to identify market trends and customer pain points.
  • Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure successful product development and launches.
  • Feature Development and Delivery: Write clear product requirements and user stories. Oversee the development process, ensuring on-time, quality delivery of features.
  • Stakeholder Communication: Act as the primary point of contact for stakeholders, providing regular updates on product progress and gathering input to refine product strategy.
  • Metrics and Performance Tracking: Define and monitor KPIs to evaluate product success. Use data-driven insights to iterate and improve the product continuously.
  • Problem Solving: Quickly address challenges or roadblocks in the product lifecycle, offering innovative solutions to keep the team moving forward.
  • Go-to-Market Strategy: Collaborate with marketing and sales teams to create and execute strategies for product launches, including messaging, positioning, and pricing.


Qualifications:
  • Experience: 3+ years of product management experience, with at least 2 years in a SaaS or technology company.
  • Technical Expertise: Strong proficiency in modern web technologies and the ability to understand and communicate technical concepts.
  • Leadership Skills: Proven track record of leading cross-functional teams and influencing decision-making without direct authority.
  • Project Management: Experience managing complex software projects, with a strong ability to prioritize tasks, manage deadlines, and mitigate risks.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
  • Collaboration: Strong collaboration skills, with the ability to dive deep into problems with software engineers, UX designers, and other stakeholders across the organization.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven, defensible decisions.
  • Customer-centric: Strong user research skills with an ability to empathize with and advocate for end-users.
  • Education: Undergraduate or graduate degree in a technical field. An MBA is preferred, but not required.

This is a Full-Time in Office position.
Location: Lehi, UT (we are not currently hiring remote employees).


Benefits:
  • Competitive compensation (i.e. salary, bonus, 401k, and equity) 
  • Majority of medical, dental, disability, life, and other insurance paid
  • Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
  • 10 paid holidays and company shutdown between Christmas and New Years
  • Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc. 


Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


Clozd participates in E-Verify.


All Clozd employees are required to successfully pass a background check upon being hired.



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What You Should Know About Product Manager, Clozd

At Clozd, we're on a mission to provide top-notch technology and services for win-loss analysis, and we're looking for a passionate Product Manager to join our energetic team in Lehi, UT. If you have a knack for turning complex problems into simple solutions and enjoy being customer-focused, you might be the perfect fit! As a Product Manager, you'll take the reins on setting our product vision and crafting strategic roadmaps that align with our company goals. Your role will involve collaborating with engineering, design, and marketing teams to ensure successful development and launch of features that truly make a difference for our clients. We want someone who thrives in a fast-paced startup environment and is ready to tackle ambiguity while delighting customers. With at least 3 years of product management experience, particularly in SaaS or technology companies, you will utilize your communication and leadership skills to influence stakeholders and drive product success. Whether you’re conducting user research to uncover market trends, or developing go-to-market strategies in collaboration with marketing teams, your impact will be felt throughout the organization. At the end of the day, Clozd provides an incredible workplace culture complete with competitive pay and comprehensive benefits. Ready to help us win more? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Product Manager Role at Clozd
What skills are essential for a Product Manager at Clozd?

A Product Manager at Clozd should possess strong leadership skills, experience in SaaS or technology industries, and an analytical mindset. Excellent communication abilities, both verbal and written, are also crucial to convey ideas effectively and collaborate with cross-functional teams. Additionally, technical expertise in modern web technologies and customer-centric problem-solving skills will set you apart in this dynamic role.

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How does the Product Manager role at Clozd contribute to client success?

The Product Manager at Clozd plays a pivotal role in defining the product vision and executing strategies that directly impact client success. By aligning product development with customer needs and market research, you ensure that our software solutions effectively address pain points, ultimately helping clients to optimize their win-loss analysis and improve their overall business strategies.

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What are the main responsibilities of a Product Manager at Clozd?

As a Product Manager at Clozd, your key responsibilities include defining product vision and strategy, developing and maintaining the product roadmap, conducting market research, and collaborating with engineering teams to facilitate feature development. Your role also involves communicating with stakeholders and tracking metrics to evaluate product success, ensuring that you continuously iterate and improve based on data-driven insights.

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What can a candidate expect from the interview process for the Product Manager position at Clozd?

Candidates interviewing for the Product Manager position at Clozd can expect a comprehensive process that evaluates both technical skills and cultural fit. You'll likely engage in discussions around your project management experience, product strategy development, and your approach to problem-solving. We highly value interpersonal skills, so prepare to showcase how you've successfully collaborated with various teams in past roles.

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What kind of background is required for the Product Manager position at Clozd?

To apply for the Product Manager position at Clozd, candidates should ideally have an undergraduate or graduate degree in a technical field, with a preference for those holding an MBA. Additionally, a minimum of 3 years of product management experience in a SaaS or technology environment is required, showcasing the skills necessary to thrive in a fast-paced startup culture.

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Does Clozd offer opportunities for professional development for Product Managers?

Absolutely! At Clozd, we prioritize the growth and development of our employees, including Product Managers. Our collaborative environment fosters learning, and we encourage taking advantage of resources such as mentorship opportunities, training sessions, and participation in industry events to continually enhance your skills and advance your career.

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What type of culture can a Product Manager expect while working at Clozd?

Clozd boasts a vibrant, inclusive culture where initiative and innovation are highly prized. As a Product Manager, you'll be part of a supportive environment focused on collaboration and open communication. Our culture embraces humility and learning, ensuring that everyone feels valued and empowered to contribute, making it an ideal place for those looking to thrive in a startup atmosphere.

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Common Interview Questions for Product Manager
How do you define a successful product?

Defining a successful product involves setting clear objectives and aligning them with customer needs. Articulate key performance indicators (KPIs) that demonstrate success, such as user adoption rates, customer satisfaction scores, and profitability metrics. Discuss how you have previously measured success and iterated on products based on those insights.

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Can you describe your approach to conducting market research?

When conducting market research, I begin by identifying key customer segments and their needs through surveys, interviews, and analyzing user feedback. Once I've gathered qualitative and quantitative data, I assess trends and pain points within the market, ensuring that my product strategy aligns with these insights. Share examples of how market research has shaped your past products.

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How do you prioritize features on your product roadmap?

Prioritizing features involves balancing customer needs, business objectives, and available resources. I use frameworks like the MoSCoW method or the RICE scoring model to evaluate each feature’s impact versus effort. Provide an example of a time when you faced tough prioritization decisions and how you handled them.

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Describe a challenging situation you faced as a Product Manager and how you overcame it.

In a previous role, I encountered resistance from stakeholders regarding a major product change. By facilitating workshops to gather stakeholder feedback and collaborating transparently, I addressed concerns and ensured that everyone felt heard. Prepare to share a similar challenge you've faced and the specific strategies you employed to navigate the situation successfully.

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What techniques do you use to analyze product performance?

I employ metrics and analytics tools to track user engagement, conversion rates, and feature adoption. I also conduct A/B tests to evaluate changes in user behavior. Discuss specific tools you've used and how this data has influenced your product decisions in the past.

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How do you ensure effective cross-functional collaboration?

To ensure effective cross-functional collaboration, I maintain open lines of communication and set clear expectations from the start of a project. Regular check-ins and updates keep everyone aligned, and I actively seek input from diverse team members. Give examples of successful projects where collaboration was key to accomplishing the end goal.

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How do you handle user feedback and integrate it into product updates?

User feedback is essential in my product management approach. I categorize feedback for trends and prioritize actionable items to be included in the product roadmap. Communicate how you have previously integrated user feedback into significant product updates and the impact it had on user satisfaction.

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What is your experience with Agile methodologies?

I have extensive experience working in Agile environments, utilizing Scrum and Kanban methodologies. I appreciate the iterative approach it provides and how it allows teams to adapt quickly based on feedback. Discuss specific Agile practices you have implemented and their outcomes.

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How do you align product strategy with the overall business goals?

Aligning product strategy with business goals requires a clear understanding of both. I map product objectives to business targets and ensure that progress is regularly communicated to leaders. Describe how you've successfully aligned a product strategy with broader business initiatives in a previous role.

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What do you consider when developing a go-to-market strategy?

When developing a go-to-market strategy, I consider market segmentation, target audience personas, competitive analysis, and pricing models. I also emphasize messaging and positioning to resonate with potential users. Share an example of a successful go-to-market strategy you've executed and the outcomes of that launch.

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Full-time, on-site
DATE POSTED
November 28, 2024

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