Cloud Technical Support Engineer

Job Summary

A company is looking for a Senior Cloud Technical Support Engineer.

Key Responsibilities

• Manage and complete support cases and service requests for customers
• Monitor and administer PingFederate, PingAccess, and PingDirectory in a devops environment
• Provide communication with and between customers and other supporting teams across the organization

Required Qualifications

• Advanced Certification or minimum 2 years experience supporting at least 2 of the following: PingFederate, PingDirectory, PingAccess, Identity Manager
• Experience in data analysis and correlation to identify problems
• Understanding of complex system analysis and root cause analysis
• Excellent understanding of IAM Security best practices
• Proficient understanding of change management