Account Manager
Job description
City Wide Facility Maintenance in Toledo is searching for an Account Manager who is passionate about driving business growth and personal career development in a vibrant, fast-paced environment. We offer a Comprehensive base salary with an aggressive commission and benefits package for the right individual.
Why City-Wide?
City Wide Facility Solutions is a leader in the building maintenance industry. We are a sales and management company providing a single source solution for all building maintenance services, both internal and external. We lead by modeling our core values of relentless customer service, growth, mindset, and hustle. We're interested in those looking for a career, not just a job - and we're passionate about promoting from within. We are a high-energy group within a collaborative, inclusive and fun environment that rewards performance.
- Key Responsibilities:
- Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
- Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
- Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
- Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
- Ideal Candidate:
- Proven background in account management, sales, or a similar field within the service industry.
- Strong leadership skills with experience in managing diverse teams.
- Excellent problem-solving, organizational, and communication skills.
- Technologically adept with experience in CRM systems preferred.
- Motivated by a fast-paced, results-driven environment.
- Compensation:
- Base Salary: $45,000 with the potential for significant On Track Earnings of $120,000+ based on performance.
- Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
- Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As an Account Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
- Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
- Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
- Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
- Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
- Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols
Job Type: Full-time
Pay: From $45,000.00 per year to 110,000
- 3-5 plus years of experience in sales and management, specifically in building maintenance, facility management, or a related field.
- High School diploma is required; bachelor’s degree is highly desirable.
- Attention to detail is a must, with a strong commitment to follow-through on all tasks.
- Positive and outgoing personality, with a talent for building relationships.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office and familiar with CRM databases.
- Must have reliable transportation.
- 401k Matching
- Paid Vacation Accrual
- Paid Company Phone
- Car allowance
- Additional Ancillary Benefit Options
Average salary estimate
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City Wide Facility Solutions in Toledo is on the lookout for a dynamic Account Manager who is excited about fostering client relationships and driving business growth. If you're passionate about personal development and thrive in a fast-paced environment, this role could be perfect for you. As an Account Manager, you'll be instrumental in maintaining high client retention rates by expanding relationships and ensuring our services exceed expectations. You're not just managing accounts; you're building connections and discovering new opportunities for service diversification. At City Wide, we stand by our core values of relentless customer service, growth mindset, and hustle. We believe in promoting from within, which means that your personal career growth is prioritized alongside company development. You'll manage operational excellence across client sites, ensuring top-tier service delivery, compliance, and quality standards. Your expertise with CRM tools will play a crucial role in enhancing our reporting and service schedules. If you have a proven background in account management or sales, coupled with strong leadership skills, then we want you. Along with a competitive base salary starting at $45,000, there’s potential to earn up to $120,000+ based on your performance. With a comprehensive benefits package that includes health insurance, vacation accrual, and 401k matching, this is more than just a job - it’s a fulfilling career at City Wide Facility Solutions.
Our Ripple Effect Our mission is to make a positive impact on the people we serve so our ripple effect is far and wide. With that in mind, our purpose as an organization is to make your life better. We are focused on people within our community, a...
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