Liaison, OCA/External Inquiry Unit

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Collections Division is responsible for managing the full life cycle of the Department of Finance’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The debt collection process involves specialized professional collectors, experienced in the art of negotiation, who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance, including notices, telephone dunning, outside collection agencies, and special projects aimed at locating and taking enforcement actions against assets.

The Collections Division is seeking a dynamic and resourceful individual with debt collection experience to serve as a Collections Specialist who serves as the Outside Collection Agency (OCA)/External Inquiry Unit Liaison. Reporting to the Senior Director of the OCA/External Inquiry Unit, the selected candidate will be responsible for but not limited to:

- Assist with the External Inquiry Unit functions to include assistance with retrieving all mailing document addresses to the External Inquiry Unit.
- Assist with the vendor offsets process by determining eligible vendors, and performing the various offset tasks
- Review bankruptcy filers bankruptcy documents received by the Collections Division, search STARS for a bankruptcy filers match, place, and release bankruptcy holds if match is found.
- Assist with all actions associated with processing New York State Department of Taxation levies, IRS levies NYC marshal levies, and NYC sheriff levies.
- Assist with all actions associated with the mechanic lien process that are handled by the unit to include processing the liens, bonds, vouchers and communication with all entities, City agencies and DOF divisions that are involved with the lien.
- Serve as a backup of process TORT cases received from the NYC Comptroller Office.
- Provide excellent customer service, while simultaneously conducting debt collection efforts to secure payment from delinquent debtors that reaches out to the unit.
- Provide assistance to the outside collection agency (OCA) unit, when needed.
- May be assigned other unit and/or Collections Division tasks.

Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
"Special Note:

To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level 1 or one year of full-time satisfactory debt collection experience. "
A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar; or
An associate degree as described in “1” above and three years of satisfactory full-time professional experience as described in “1” above; or
A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment.
"Special Note:

To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements for Assignment Level II, successfully completed the Certificate Program: “Professional Collection Specialist Designation (PCS)”, offered by the Association of Credit and Collections Professionals (ACA) or an equivalent pre-approved professional certification in a related field."

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.