Clerical Support – for the Division of Code Enforcement (DCE)

The Clerical Support position at the Division of Code Enforcement (DCE) involves a variety of administrative functions crucial for maintaining housing safety in New York City. Responsibilities include processing lead complaints, monitoring performance reports, maintaining statistical records, conducting research, and providing support on special projects. This role helps ensure compliance with housing regulations and contributes to the overarching goal of affordable and safe living conditions for New Yorkers.

Candidates for the Clerical Support role at the Division of Code Enforcement (DCE) must have at least a high school diploma or equivalent, along with three years of experience in community work or related activities. Equivalent education or experience can also be considered. This combination of education and hands-on experience prepares you to handle the diverse challenges seen in the role.

The Division of Code Enforcement (DCE) plays a pivotal role in ensuring housing safety by enforcing legal and regulatory standards. DCE identifies buildings in distress, investigates complaints—especially related to lead issues—and coordinates efficient responses through inspections and monitoring. The unit's efforts are vital in helping to improve housing conditions, ensuring New Yorkers have safe places to live.

Successful candidates for the Clerical Support role in the Division of Code Enforcement (DCE) should possess strong organizational, communication, and analytical skills. Proficiency in data management is essential, as is the ability to work effectively under supervision and collaboratively with others. Attention to detail and a genuine commitment to community service are also key attributes for thriving in this position.

Working in the Division of Code Enforcement (DCE) at NYC HPD means being part of a dedicated team focused on making a difference in housing safety. You'll find a supportive work environment where collaboration and innovation are encouraged. As part of HPD’s mission, your work will have a direct impact on the community, contributing to policies that ensure all New Yorkers have access to safe and affordable housing.

A typical day for a Clerical Support staff member in the Division of Code Enforcement (DCE) involves a mix of administrative tasks such as processing complaints, scheduling inspections, maintaining records, and compiling reports. You might spend some time on the phone handling inquiries, working on spreadsheets, interpreting regulations, and collaborating with team members on various projects. It’s a dynamic role that requires adaptability and a strong organizational mindset.

The Division of Code Enforcement (DCE) plays a crucial role in addressing New York City's housing crisis by ensuring compliance with regulations that protect residents' health and safety. By investigating complaints and taking enforcement actions, DCE helps to rehabilitate buildings in distress and foster safer living environments. Their efforts are directly aligned with the city's broader strategies to provide affordable housing and improve quality of life across neighborhoods.

When faced with complex administrative tasks, I prioritize by breaking them down into smaller, manageable steps. I find it helpful to create checklists to keep track of my progress and to stay organized. Additionally, I ensure effective communication with team members to gather any information or input needed for completing the tasks efficiently.

In my previous roles, I have gained experience in processing lead complaints by meticulously documenting all relevant details and responding promptly to inquiries. I understand the importance of following up on these complaints and coordinating inspections to ensure compliance with housing regulations to maintain resident safety.

To maintain records and files accurately, I implement a systematic organization method, often using electronic tracking tools combined with physical files when necessary. Regular audits and updates to the files ensure that they remain current and easy to navigate. Additionally, I establish a clear naming convention and categorize files logically, making retrieval straightforward.

Ensuring effective communication within a team starts with being attentive and actively listening to team members' viewpoints. I advocate for regular meetings to share updates and align on goals. I also encourage open channels for feedback, which fosters a collaborative environment and strengthens team dynamics.

My approach to managing time with multiple priorities involves assessing the urgency and importance of each task. I often use time-blocking strategies to allocate specific times for focused work on different projects. This helps me stay on task while also allowing flexibility if priorities shift unexpectedly.

When conducting research and responding to inquiries, I start by gathering all noticeable information from credible sources. I ensure my responses are thorough and clear, addressing all aspects of the inquiry. If necessary, I follow up for further clarification or to provide additional details.

My experience in preparing statistical reports includes collecting and analyzing data, ensuring accuracy, and presenting findings effectively. I utilize spreadsheets to organize data meaningfully, transforming it into easily digestible charts or visualizations when needed to communicate insights to stakeholders.

In a previous position, I noticed that our tracking of lead complaints was cumbersome and prone to errors. I proposed a transition to a digital tracking system that included automated reminders for follow-ups. This significantly improved our response times and the accuracy of our records, ultimately enhancing our service quality.

I am motivated to work for the Division of Code Enforcement (DCE) because I am passionate about community service and believe in the critical role that housing safety plays in people's lives. The opportunity to contribute to policies that promote safe, affordable housing aligns perfectly with my values and career goals.

I contribute to a positive workplace environment by actively supporting my colleagues and fostering a culture of respect and collaboration. I am always ready to offer help, share knowledge, and celebrate team successes, which instills motivation and a sense of community among my peers.