Field System Administrator

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.  

Due to continued growth, we are currently seeking to add a Field System Administrator to our Stamford team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

• Provide on-site support and troubleshooting to resolve technical issues for end users.  
• Provide support for operating systems, including Windows, Linux, and macOS.
• Assist with software installation, configuration, and troubleshooting.
• Perform basic networking tasks, such as IP configuration, DNS troubleshooting, and VPN setup.
• Manage user accounts using tools like Active Directory, including account creation, modification, and troubleshooting.
• Replace or repair hardware components such as hard drives, RAM, and printers.
• Configure, install, and support desktops, laptops, printers, and other peripherals.
• Collaborate with third-party vendors and IT personnel for problem resolution, including hardware repairs, software updates, and network troubleshooting.
• Provide timely and effective support while maintaining a professional and positive demeanor.
• Ensure accurate documentation and time entries for support activities.
• Build and maintain strong relationships with end users, fostering trust and confidence in IT support.
• Other duties as assigned.

• 4 or more years of experience
• Experience in IT support, help desk, or a related technical role.

• Certifications such as CompTIA A+, Network+, Server+, CySA+, MS-900, and AZ-900 are a plus.
• Hands-on experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is beneficial.  
• Proficiency with Windows, Linux, or macOS operating systems is a plus

• Strong troubleshooting and problem-solving skills in a fast-paced, client-facing environment.  

• Ability to manage multiple tasks efficiently while maintaining high-quality service.  

• Excellent and clear communication skills with the ability to explain technical issues to non-technical users.  
• Strong organizational skills and keen attention to detail. 

• Self-motivated, with the ability to work independently while coordinating with teams.  

• A valid driver’s license with a clean driving record is required.
• Willingness to travel to client sites in CT and NY. When not on site, it's required to work out of our Stamford, CT office.

Be a part of CT's finest and best places to work! Charles IT is a rapidly expanding IT company, recognized among Inc 5000’s fastest-growing companies, MSP’s Top 501, and Marcum’s Top Tech 40. We attribute our success to our talented team, and we’re excited to welcome new members as we continue to grow. Come join us! 

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more! 

Our Commitment to Inclusion: 
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required. 

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!