Sr. IT Helpdesk Technician

• You Will:
  
  Troubleshooting complex technical issues:
Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions. 





  
  User support:
Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. Provide Executive Support coverage





  
  Software installation and configuration:
Installing, configuring, and updating software applications on user workstations, including security patches and updates. 





  
  Account management:
Troubleshoot Okta, Active Directory, Jamf, Intune and O365 accounts. 





  
  Hardware support:
Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse). 





  
  Escalation management:
Identifying issues that require escalation to senior IT staff or specialized teams. 





  
  Documentation and knowledge base updates:
Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base. 





  
  Preventative maintenance:
Performing routine checks on systems to identify potential issues and proactively address them. 





  
  Training and support:
Providing basic technical training to users on new software or hardware. 





  
  
  You Bring:
  
  Strong technical knowledge:
In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components. 





  Troubleshooting skills:
Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently. 





  
  Customer service skills:
Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy. 





  
  Attention to detail:
Ability to accurately document issues and follow established procedures. 
  
  Experience: 7+ years of experience in a helpdesk or desktop support role 

  
  Certifications: CompTIA A+ or equivalent IT certification preferred

Preferred Skills:

Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk