Care Advocate Quality Assurance Specialist

Job Summary

A company is looking for a Specialist, Care Advocate Quality Assurance.

Key Responsibilities

• Monitor and evaluate client call interactions and documentation for quality assurance
• Provide feedback to Care Advocates based on audit results and performance evaluations
• Identify trends and recommend process improvements to enhance client satisfaction and compliance

Required Qualifications

• Bachelor's degree or High School Diploma/GED with 5+ years of relevant experience
• Experience in a customer care or call center environment
• Previous experience in a Quality Assurance role preferred
• General computer literacy
• Internal applicants must have successful tenure at a level III, preferably as a Care Advocate