Sales Engineer

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About the Role

As the first Canary sales engineer, you will drive business growth by supporting the technical needs of the sales organization. Your role will be pivotal in effectively managing technical demo environments and POCs, communicating technical information to customers and helping to develop and maintain relationships to build trust.

This is an exciting opportunity to contribute to our company’s success and be part of a high-performing sales team in a competitive market. If you’re passionate about sales and innovation, we invite you to apply.

• Understand our product/service’s technical features, functionalities and benefits
• Study customer needs, pain points and business challenges in order to create customized sales proposals in partnership with Account Executives
• Generate and manage custom and personalized demo environments
• Conduct product demonstrations to showcase key features and functionalities and address technical questions and concerns from customers
• Provide pre-sales support by answering technical inquiries and participating in sales meetings
• Liaise with the product and engineering teams to address technical concerns or requirements
• Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with Canary products and services
• Give active feedback and insights from the market to the product development and marketing team
• Participate in sales meetings, trade shows and industry events to promote our products or services
• Stay updated on industry trends, market dynamics and competitor offerings
• Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support and onsite meetings
• Work with AEs to respond to RFIs and RFPs

• Minimum 5+ years working with Mid-market level sales prospects in a SaaS pre-sales/sales engineering capacity
• Ability to travel ~20%
• Excellent communication skills
• Proven analytical and problem-solving skills
• Consistent track record selling complex solutions
• Experience with Mid-market sales cycles
• Experience in the Hospitality industry is a plus
• Experience working with technical prospects and customers
• Expertise in managing pre-sales cycles and conducting technical evaluations using sales methodologies like MEDDPICC
• Strong knowledge of Javascript, SQL, various no-SQL databases, APIs, etc.
• Familiarity with web/software development or a background in computer science/STEM
• Ability to think on your feet and passion for creative solutions

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.