Call Center Analyst

Job Summary

A company is looking for a Call Center Analyst (Remote).

Key Responsibilities

• Provides support for quality control and process efficiencies in the Contact Center
• Prepares reporting data for call volume and user productivity metrics
• Acts as a scheduling trainer and collaborates with departments to optimize patient services

Required Qualifications

• High School Diploma or equivalent
• Certification in Epic Cadence within three years of hire
• Two years of Epic scheduling experience with multiple departments
• Experience in template build and training workflows
• Ability to analyze workflows and assist in process improvements