California Licensed Customer Service Trainer

Job Summary

A company is looking for a Customer Service Trainer/Quality Analyst.

Key Responsibilities

• Facilitate comprehensive training for new Customer Service hires and conduct periodic refresher trainings
• Monitor and evaluate training effectiveness, incorporating feedback to improve delivery
• Perform call evaluations and track quality trends, escalating issues to management as necessary

Required Qualifications

• 2+ years in a customer service role, preferably in training or quality assurance
• Proven ability to design and develop comprehensive training programs
• Familiarity with call center software, QA tools, and ticketing systems
• Highly organized with a proactive approach to training and performance management
• Demonstrated ability to handle sensitive feedback and maintain confidentiality