California Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager for Ambulatory Care West.

Key Responsibilities:

• Direct customer service operations across the Western Region, enhancing service delivery and customer satisfaction
• Mentor and support customer service leaders and staff, fostering a culture of empowerment and continuous improvement
• Act as the escalation point for complex customer issues, ensuring timely resolution and building strong relationships with key customers

Required Qualifications:

• 6+ years of professional experience in customer service
• 0-2 years of supervisory experience
• 4-year degree in business or related field or equivalent experience
• Experience in strategic planning and execution
• Proven ability to drive performance while providing coaching and guidance