FHSP HQS Supervisor

Location: Los Angeles

Salary: $68,640.00 annually

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The HQS Supervisor will supervise a new team of HQS Specialists (HQSS) and Senior HQS Housing Specialist (Sr. HQSS) and report to the HQS Manager. The HQS Supervisor will provide guidance and direction with the development and implementation of inspection standards and HQS training across FHSP. In collaboration with the HQS Manager, s/he/they will identify, monitor, and refine HQS goals for all the FHSP. 

The HQS Supervisor will oversee the inspections of units in the FHSP Portfolio conducted by HQS Specialists in accordance with HUD’s Housing Quality Standards, state and local codes and standards adopted by Brilliant Corners.  The HQS Supervisor will track HQS outcomes to ensure that tenants reside in livable housing conditions, property providers are in compliance with HQS protocols and identify training needs and workflows that need to be optimized. The HQS Supervisor will provide insight into the status of the development of HQS within the FHSP and will collaborate and strategize with FHSP leadership around HQS objectives for their teams.  The HQS Supervisor will work with the HQS Manager to optimize the HQS process and create streamline procedures and strategies that support the continued development and success of HQS within the FHSP.  S/he/they will also work closely with the HQS Manager to identify professional development needs related to HQS for their team.

Position Responsibilities

Leadership & Team Supervision

• Supervise HQS Specialists and Senior HQS Housing Specialist by setting performance benchmarks, fostering leadership, and ensuring inspection best practices.
• Assess team skills to identify growth opportunities and collaborate with the HQS Manager to plan and coordinate training initiatives.
• Assist with HQS-related emergencies during business hours and after-hours.

Operations & Compliance

• Work with HQS Manager and FHSP leadership to improve operations, streamline processes, reduce inspection timelines, and deliver high-quality service.
• Conduct HQS reviews, approve scattered site units for the FHSP portfolio, and ensure compliance with standards and codes.
• Recognize and advise the team on occupational hazards, adhering to safety precautions.
• Master housing rights under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act.
• Interpret and apply HQS regulations, organizational standards, and state/local codes.
• Design, implement and produce reports and workflow systems to better optimize HQS throughout FHSP.
• Stakeholder Engagement & Communication
• Establish and maintain effective relationships with team members, property providers, service providers, stakeholders, and FHSP teams.
• Present and speak at community meetings and events.
• Provide HQS guidance to team members, property providers, and stakeholders, responding to inspection inquiries promptly.
• Disseminate HQS programmatic, policy, and process changes effectively to staff.

Training & Development

• Plan, coordinate, and facilitate inspection-related training sessions, managing logistics, schedules, and execution.
• Collaborate with internal and external partners to align training programs with organizational objectives.
• Utilize project management approaches to establish training goals, schedules, resources, and deliverables.

Data, Reporting & Strategic Planning

• Create and utilize data reports to monitor progress, identify areas for improvement, and ensure success using CRM software (e.g., Salesforce).
• Produce, interpret, and present HQS analytics and strategies to leadership, funders, and partners.
• Formulate and manage HQS strategies based on current goals and needs.
• Ensure accurate and thorough reports, records, and correspondence while maintaining confidentiality and appropriate boundaries.

Other Duties

·       Other duties as assigned.

Professional Experience

• Experience supervising one or more direct reports required, preferably a team.
• 2 or more years of housing inspections experience working in real estate, property management, housing subsidy programs and/or supportive housing, strongly preferred.
• Knowledge of Housing Quality Standards (HQS}, state, local and construction codes, strongly desired. 

• Knowledge of inspection principles, LA County housing market trends, and CRM software (Salesforce preferred).
• Experience in training or education is preferred.

Knowledge, Skills, and Abilities

• Strong verbal, written, and interpersonal communication skills with excellent critical thinking, organization, and independent judgment.
• Proven ability to adapt and work productively across diverse conditions and environments
• Knowledge in federal subsidy programs and processes.
• Knowledge in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint, and the ability to learn proper use of various software programs, as needed.
• Willingness to travel and make multiple visits in the field.
• Access to reliable transportation, possession of a valid California driver’s license, a clean driving record, and automobile insurance.
• Adaptable in scheduling and prioritizing tasks, with the ability to work independently or as part of a team.
• Ability to detect HQS performance inconsistencies in both FHSP team members and property providers.
• Communicate and work with state and local departments involving inspection-related matters.
• Develop and deliver comprehensive HQS trainings, office hours and presentations to FHSP team members and property providers and perform field-based HQS trainings.
• Ability to compose written reports, emails, text messages and other forms of communication using HQS technical language.
• Ability to conduct inspections using mobile technologies and other equipment for inspections.
• Ability to accurately and efficiently map out HQS inspection locations.
• Housing Quality Standards Certification is strongly preferred or must be obtained within 6 months of hire.
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Core Competencies

·       Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

·       Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes

·       Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue

·       Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

·       Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

·       Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

·       Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Salary range for this position is $68,640 annually. This position is being offered at $68,640 / $79,305 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)

• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work