Dutch and German-Speaking IT Customer Support Representative in Barcelona

The Dutch and German-Speaking IT Customer Support Representative at our company is responsible for providing exceptional support to B2B users globally. Your main tasks will include managing queries through various channels like phone, chat, and email, resolving IT issues, documenting calls in the ticketing tool, and ensuring high customer satisfaction levels.

To succeed as a Dutch and German-Speaking IT Customer Support Representative, you should be native or fluent in both Dutch and German, possess advanced English skills, and have a strong interest in IT. A positive, problem-solving attitude and excellent communication abilities are essential in this role.

As a Dutch and German-Speaking IT Customer Support Representative, you will work Monday to Friday from 08:00 to 18:00. This full-time position allows for part-time options and offers remote working opportunities for 80% of the time.

The annual salary for the Dutch and German-Speaking IT Customer Support Representative role is €20,535 gross/year. Additionally, the position offers meal vouchers after three months and private health insurance after six months.

Our company offers various career development opportunities for Dutch and German-Speaking IT Customer Support Representatives, including leadership programs. By excelling in your role and participating in training sessions, you can pave the way for promotions and professional advancements.

As a Dutch and German-Speaking IT Customer Support Representative, you'll enjoy meal vouchers, private health insurance, gym discounts, car wash services, and free online language classes. These perks foster a supportive and engaging work environment.

Yes! Our recruitment process for the Dutch and German-Speaking IT Customer Support Representative role is fast, ensuring you can get started as soon as possible. We also provide fully paid training to equip you for success in your new position.

To handle a difficult customer, I would first listen actively to their concerns without interruption. This shows empathy and understanding. Once I grasp the issue, I’d reassure them that I’m here to help and offer a solution or escalate their case if necessary, ensuring they feel valued throughout the process.

I once assisted a team that was unable to access their shared drive. I calmly guided them through troubleshooting steps, checking their permissions and network settings, which ultimately resolved the issue. Following up with them afterward was essential to ensure everything was working smoothly.

I have experience with various ticketing systems such as Jira and ServiceNow, as well as communication tools like Slack and Microsoft Teams. Familiarity with remote desktop tools like TeamViewer and Zoom is crucial for troubleshooting user issues remotely as a Dutch and German-Speaking IT Customer Support Representative.

I’d prioritize support tickets based on urgency and impact on the business. Critical issues that affect many users or essential services would take precedence, while routine questions could be addressed after urgent tickets. Keeping the communication transparent with users is also vital.

To ensure high customer satisfaction, I would always strive to exceed user expectations by being friendly, responsive, and solutions-focused. Following up after the resolution to confirm their satisfaction is key, as is continuously seeking feedback to improve the support experience.

When documenting a support interaction, I would record the issue clearly, including what steps were taken to resolve it, any follow-ups required, and user feedback. This comprehensive documentation aids in tracking recurring issues and improving overall service quality.

My strong communication skills in Dutch, German, and English, combined with my passion for technology and helping others, make me a great fit. I enjoy solving problems and thrive in collaborative environments, which aligns perfectly with the role's requirements.

I stay updated with the latest IT developments by subscribing to industry journals, following relevant blogs, and participating in webinars. I also engage in online communities related to tech support to exchange knowledge and best practices.

I approach learning new software by first engaging with tutorials and documentation to understand its features. Then, I would practice using it in a sandbox environment and seek guidance from colleagues who are already proficient before applying it in a real support context.

What I enjoy most about a customer support environment is the opportunity to make a positive impact on users' experiences. Solving their problems and knowing I’m contributing to their productivity is incredibly rewarding, along with the dynamic and diverse interactions each day brings.