Senior Product Lead, Platform

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Summary:

We are seeking a hands-on and strategic Senior Product Lead, Platform to drive the transformation of our product offerings. This role is a blend of execution and strategic leadership, providing subject matter expertise and guidance to the product team while overseeing the product portfolio across the platform. As a key contributor to platform growth, you will drive product development, ensure alignment with strategic goals, and foster cross-functional collaboration. Healthcare product management experience is essential for success in this role, requiring a deep understanding of customer needs, industry trends, and product lifecycle management to deliver impactful solutions. This position is ideal for someone seeking expanded responsibilities within product management, focused on executing the product roadmap and supporting the team’s efforts to deliver on strategic objectives.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Key Responsibilities:

• Platform Subject Matter Expert: Oversee the product portfolio across the platform, ensuring alignment with strategic business objectives and market needs. Drive the evolution of the platform through a focus on innovation, scalability, and customer satisfaction.
• Strategic Roadmap Management: Develop and execute a highly technical and customer-centric product roadmap. Collaborate with engineering and Client Success teams to deliver features that address complex technical requirements and customer needs.
• Integration Strategy: Shape the roadmap for integrations, working closely with customer technical leaders to design and implement customized solutions that seamlessly integrate blockit’s platform into their existing software stacks.
• Customer Collaboration & Insights: Act as a key interface with customers to understand their specific requirements, use cases, and pain points. Translate this feedback into actionable strategies and product improvements.
• Cross-Functional Collaboration: Partner with engineering, design, operations, sales, and Client Success teams to ensure product goals are clearly defined, timelines are met, and deliverables meet quality standards.
• Mentorship & Team Development: Provide guidance to the product team, fostering skill development and empowering team members to achieve high performance in delivering quality products.
• Innovation & Continuous Improvement: Drive enhancements and innovation within the platform and integrations. Stay informed on industry trends and identify opportunities to refine the platform’s capabilities and expand its value proposition.
• Data-Driven Decision Making: Define and monitor KPIs and success metrics for the platform and system integrations. Use data insights to inform decision-making, optimize offerings, and measure the success of product initiatives.
• System Integration Documentation: Create and maintain detailed system integration documentation for internal teams and external partners, ensuring clarity and alignment across stakeholders.
• Product Synchronization: Oversee the synchronization of product releases with system updates to ensure a smooth and seamless user experience for customers.
• Market & Customer Insights: Gather customer feedback and monitor market trends to refine strategies, improve existing solutions, and identify new opportunities for innovation.
• Stakeholder Communication: Act as the primary point of contact for platform-related updates, providing transparency and alignment across internal teams and external stakeholders.
• Platform Optimization: Continuously evaluate and improve the platform’s functionality, scalability, and performance to meet evolving customer and market demands effectively.

Skills and Abilities:

• Enterprise-Level Expertise: Deep understanding of enterprise-level healthcare products and integrations, including technical and operational complexities.
• Strong Leadership: Ability to mentor and guide product teams while balancing strategic and execution responsibilities, ensuring alignment with company goals.
• Product Strategy: Expertise in defining and executing product strategies that align with business objectives and customer needs.
• Agile Expertise: In-depth understanding of Agile principles and tools like Jira, ensuring efficient product development cycles.
• Roadmap Execution: Proven ability to execute complex product roadmaps in a highly technical environment.
• Cross-Functional Collaboration: Proven ability to work with design, engineering, marketing, and other departments to drive product success and foster alignment.
• Data-Driven Mindset: Strong analytical skills to define, track, and act on KPIs, using product performance and market data to continuously improve.
• Documentation and Communication: Strong verbal, written, and documentation skills to clearly convey integration requirements and processes.
• Problem Solving: Critical thinking and problem-solving abilities to identify challenges in product development and collaborate with teams to find effective solutions.
• Customer-Centric Focus: Ability to gather and incorporate customer feedback to inform product development and ensure products meet market demands.
• Strategic Alignment: Strategic mindset with the ability to align product initiatives with long-term company objectives and customer success.

Education and Experience:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field preferred
• 7+ years of experience in product management, including overseeing multiple products or platform-based environment is required 
• 5 years of experience in enterprise-level healthcare product management is required
• Proven experience working in Agile environments, managing product roadmaps, and collaborating with cross-functional teams is required 
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment is required 
• Experience working in a startup environment is desirable 

blockIt Culture and Success:

• Collaborative team players with strong critical thinking and problem-solving skills
• Leadership presence with an ability to engage and influence key stakeholders across the organization and make an impact 
• Thought leaders that cultivate a culture of out-of-the-box thinking and innovation
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Team collaboration is encouraged to build strong meaningful relationships, while freely exchanging thoughts and ideas
• High emotional IQ with an ability to stay calm under pressure
• Keep a learning mindset, while recognizing failures and celebrating successes
• Possess solid data and insights-driven business acumen 

What We Offer:

• Experience in Shaping and Delivering a Leading Edge Healthcare Technology
• Competitive Compensation Package 
• Health and wellness benefits effective the first of the month following your hire date
• 401K and Matching
• Very Progressive PTO policy
• Cultural Focus on Work-life balance
• Vacation Expense Reimbursement 
• Hybrid and Remote based roles 
• Access to role-based professional development/training opportunities

All information will be kept confidential according to EEO guidelines.